Job description
Live Chat Agent
OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space, and we are looking for someone who is willing to grow with the team. We hold ourselves and our work to a high standard, and we will do the same with you while giving you all the tools you need to succeed.
We have a fantastic culture with amazing, supportive coworkers! This is an on-site, in the office, be-around-other-humans position. This position is located in our Brentwood TN office. The dress code is pretty relaxed; wear whatever you feel comfortable in.
Our Headquarters is located in the beautiful Florida Panhandle area of Miramar Beach with additional offices in the mountains of Utah and in the rolling hills of Brentwood.
We are currently searching for a Live Chat Agent. The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
Keep reading if you:
- Have a sense of humor - we do a lot of laughing here
- Want to be a part of a constantly growing company with a bright future
- Comfortable working independently as well as on a team; a self-starter that can set a goal then go achieve it
- Are ready to work with the best of the best.
The successful candidate will:
- Offer quick and accurate assistance to customers
- Have strong attention to detail and strong reconciliation skills
- Be performance-driven
- Have a process improvement mindset
- Must be humble and a "get it done" attitude
- Have strong written and verbal communications skills
- Be a self-starter and able to work independently
- Be able to work in a fast-paced environment
Responsibilities:
- Answers incoming customer live chats regarding website navigation issues, service questions,and general client concerns
- Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
- Create relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
What you need for this role:
- Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
- Keyboarding and internet experience needed
- Strong communication and interpersonal skills- including written and verbal
- Upbeat, positive attitude, and professional demeanor
- Articulate and well accustomed to a client-facing role
- Ability to compose professional emails
- Bilingual (Spanish) is a plus, but not required
What you'll get:
- Be a part of a group of diverse, energetic professionals who play as hard as they work
- Plenty of room for upward career mobility
- A satisfying and challenging place to be every day
Benefits: (Waiting period may apply)
- 11 Paid Holidays
- 11 Paid Time Off Days per year to start
- Medical Insurance
- Dental & Vision Insurance
- Company Paid Life Insurance
Job Type: Full-time
Criminal background check is required
US Work Authorization is required
Criminal background check is required
US Work Authorization is required
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