Description

Duties

As the Office Supervisor, you will have the opportunity to provide a culture where everyone feels valued and respected. You will utilize your excellent customer service skills as you help customers with their licensing needs. You will be instrumental in the making sure the office is efficient and effective, ensuring the workload is being distributed appropriately and employees are fully supported to assist the public.

Some of what you will do:

• 
  Evaluate employee performance and prepares performance assessments.
• Assess training needs of staff and arranges for or provides instruction.
• Resolve staff issues, corrective action and recognize employees.
• Provide coaching, mentoring, training, and guidance to unit staff who are responsible for quality customer service.
• Maintain records of all license work, fees collected, and monies deposited.
• Receive and respond to challenges, solving customer problems.
• Travel to neighboring offices to provide relief.
• Verify authenticity of documents, evaluate information and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations and procedures.

Qualifications

One (1) year of experience as a Licensing Services Representative 2 (LSR2)

OR a combination of education and/or direct customer service work experience providing product/services to the general public totaling five (5) years.

Experience must include:

• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience.
  • Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
• Two (2) years direct customer service work experience providing product/services to the general public.
• One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.
• Typing speed of 30 wpm or greater; with the ability to use word processing software such as Microsoft Word or WordPerfect.
• One (1) year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles.
• Ability to assign, guide, coach and train one or more teammates while performing similar work.

• One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
• One (1) year of experience explaining rules, policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.

• Verified reliability and malfeasance check for previous five years of employment.
• Per Governor Inslee’s Directive 22-13.1 (Download PDF reader), state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed, or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. Please reach out to the HR Office at 360-902-4000 if you need information on medical or religious accommodation.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
• Upon hire, successful completion of the structured training program to obtain EDL certification.

Supplemental Information

Select the Apply button at the top of this job announcement. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits , which include:

• Medical, dental and vision insurance
• Life, accidental death, and dismemberment insurance
• Long-term disability insurance
• Retirement
• Social security
• Vacation, leave and holidays
• Flexible spending account
• Dependent care assistance
• Other insurance
• Flexible schedule
• Deferred compensation
• Special employee programs

We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

Union Inclusion: