OU Health Stephenson Cancer Center is Oklahoma’s only National Cancer Institute (NCI)Designated Cancer Center, and one of only 71 NCIDesignated Cancer Centers in the United States. This highly competitive accreditation ensures that our patients receive the highest standard of care and have access to the most advanced cancer treatment options.

At the Stephenson Cancer Center, we have an exciting new job opportunity that could be right for you! The Lead Administrative Support Specialist coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. Directly supervises a group of Patient Services Representatives.

Learn more about the Stephenson Cancer Center’s Clinical Trials Office here.

Duties:

• Schedules patient appointments, either by telephone or in person.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate personnel.
• Prepares and enters healthcare providers’s schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts. Inspects the encounter form for completeness and accuracy.
• Copies insurance cards and distributes to the appropriate employee.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits. Balances and closes cash box daily.
• Prepares ancillary forms for other services, to include but not limited to x rays, vascular studies, etc.
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab, xray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Files patient charts.
• Prepares inactive patient charts for storage.
• Maintains log of charts in storage, Secures charts that have been sent to storage that are needed in the clinic and Replaces torn charts with new covers.
• Makes up new patient charts and/or packets of information.
• Requests medical records from other facilities.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
• Dispenses supplies as needed. Notifies appropriate person when supplies are low and need to be reordered. Types notes and letters for physicians.
• Makes immunization cards.
• Logs mail receipts according to University policy. Sorts and distributes mail.
• Supervises employees.
• Checks the work of subordinates to ensure accuracy. Attends interviews and offers opinion of applicants.
• Trains new hires.
• Assists in conducting performance appraisals.
• Approves time off for employees.
• Acts as a backup for other Team Leaders.
• Checks some work of other Team Leaders to ensure complete accuracy.
• Helps other Team Leaders diffuse difficult situations.
• Performs various duties as needed in order to successfully fulfill the function of the position.

Education: High School Diploma or GED

Experience: 42 months experience of which a minimum of 30 months in a clinical environment and 12 months experience in a customer service role.

Skills:

• Customer service.
• Ability to communicate verbally and in writing.
• Ability to resolve problems in a timely manner.
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to multitask and meet deadlines.
• Ability to lead and train.

Working Conditions:

Physical: Sit for prolonged periods. Communicate effectively and listen. Use of computer and telephone.

Environmental: Standard Office Environment

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.