Job description
- Provides excellent leadership and management to create a positive, successful environment for staff and clients.
- Properly manages and exceeds all KidStrong sales and operational budgets.
- Responsible for overseeing the sales process and systems.
- Ensure that the staff and Center are looked after.
- Builds and maintains KidStrong class size through scheduling optimization.
- Models all Center activities through self-involvement (leading by example).
- Train and mentor staff for ongoing success and future growth.
- Communicate with staff for all trials and anything they need to know about the members.
- Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests.
- Enforces KidStrong corporate policies, business practices, systems and processes.
- Ensures that all front desk systems are followed such as proper Member Check-In, email and telephone inquiries , guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
- Provides and maintains the highest level of customer service.
- Provides effective decision-making regarding customer service issues.
- Responsible for ensuring that the facility is clean, maintained and operationally sound.
- Associate or bachelor's degree in business, education, or related field.
- Prior management experience, including overseeing all aspects of company management.
- Must have the ability to work a flexible schedule, including at Mon-Thur evenings until 7pm and weekends (at least 1 weekend morning).
- Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance.
- Must have the ability to multitask, manage client and staff concerns, and be a self-starter.
- Excellent verbal and written communication skills.
- Entrepreneurial spirit with open, participative leadership style and drive for excellence.
- Strong work ethic, integrity, and professional demeanor.
- Practical work experience using Microsoft Office Products.
- Previous management experience with children and fitness industry is strongly preferred.
- Management: 2 years
- Leadership Development: 2 years
- Customer Service: 2 years
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
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