Junior Help Desk Specialist (2nd Shift)
Full Time
Scott AFB, IL
Posted
Job description
Overview:
If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com. Responsibilities:
Staffing Pros, a division of VETS Inc., is recruiting for a full-time Junior Help Desk Specialist in St. Louis, MO.
Government security clearance required
(Interim acceptable to start). Proof of COVID-19 vaccination is required.
The current shift available is 3pm to 11pm (Sunday through Thursday OR Tuesday through Saturday). Applicants must be able to work this shift.
If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com.
- Provides telephone support to end users on a variety of issues
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Responds to telephone calls and email requests for technical support
- Applies fundamental concepts, processes, practices, and procedures on technical assignments
- Performs work that requires practical experience and training
- Work is performed under supervision
- Government security clearance required (Interim acceptable to start)
- High school Diploma or equivalent
- Possesses 1 year experience, that includes 1 years in a specialized area. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and experience in supporting a help desk.
- General experience includes information systems development and other work in the client/server field or related fields. Has demonstrated ability to communicate orally and in writing and a positive customer service attitude.
- Meet DOD 8570 Level I requirement (A+ or Net + Certification) or be able to obtain within first 90 days of employment
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