Job description

This is a dream role designed for someone who is high-achieving, growth-driven, and believes there is more to life than getting a job at a mega-corporation and counting the days until retirement (or lay-offs…).

We want someone that is really driven by performance and wants to grow beyond just being an Email Marketing Manager.

Ideally, you'll geek out on the latest trends in the DTC space, especially pertaining to customer retention so—email marketing, SMS, loyalty programs, etc.

You'll love analyzing data where you're obsessed with getting client results, and at the same time, you'll be the person that manages the workflow and communication between the rest of the team and our clients.

Please note that this is a full-time position however, taxes will fall under self-employment in your respective country!

Here's what a typical day would look like:

• Understand client business needs and formulate effective email marketing strategies catering to those needs.
• Collaborate with our production team (copywriters and graphic designers).
• Managing the day-to-day workflow and pipeline of all work between clients and our production team.
• Develop and execute optimization plans to boost client retention and operations.
• Conduct client meetings to communicate marketing insights, report on channel performance, and plan for further development.
• Onboarding new clients.
• Maintain an ongoing email marketing calendar for multiple brands.
• Be on top of what's new & exciting in the world of retention marketing (meaning…subscribe to a bunch of email & SMS programs for different brands and see who's doing a good job!)

What we're looking for?

• At least 1 year experience working in an agency or for a brand (non-negotiable)
• Must have at least 1 year experience using Klaviyo (non-negotiable)
• At least 1 year of experience within the email marketing industry.
• At least 1 year of experience with client and team management.
• Strong insight into trends in the DTC space as well as retention marketing
• Comprehensive knowledge of email platforms (Klaviyo preferably, because we no likey Mailchimp over here for obvs reasons).
• Strong analytical and problem-solving skills.
• Attention to detail and knowledge of email and SMS best practices.
• A mix of left & right brain would be a dream - someone who can pull detailed & comprehensive insights reports, but can also give feedback on how to drive even better results.
• Flexible to evolving responsibilities and last-minute changes.
• Must have excellent written and verbal English communication.
• Experience in managing multiple tasks and priorities.
• You're a self-starter who won’t take no for an answer. You love to take initiative and figure things out on your own. Some might say you’re allergic to being micromanaged.
• You're curious about WHY things work the way they do. You’re always asking questions and thinking about how processes can be improved.
• You're a finisher and do what they say they are going to do the first time. Do you hate leaving projects unfinished? Does it drive you nuts when someone doesn’t do what they say they are going to do? You’ll fit in here :)

What's in it for you?

• One of our core values is "Rest, reset and recharge" which means investing in your well-being as this is super important. A few things we do are to provide a mental health/wellbeing stipend, focus time at work, 15 days of vacation, a day off on your birthday, and more.
• We offer a $2,000 annual learning stipend to use on job-related books, courses and training offered outside of our agency.
• Health and wellbeing allowance
• Remote work really means remote work. Whether you want to "chill" *wink* and work at a coffee shop in Amsterdam or work at a sidewalk café in Lisbon, fine with us. You're trusted to manage your time flexibly.
• Summer and Winter Cash Bonuses (subject to performance) —when our clients win, we win too.
• Q2 2023, we are removing towards a 4-day work week twice a month!
• We've been operating as a small but mighty independently-run business, which means you'll be able to progress relatively quickly in this role and really have an impact on the growth of the company.

Next Steps:

• Apply and make sure that your resume is viewable
• Business case study assessment
• Video Interview with the Directors
• Job offer

Job Type: Full-time

Schedule:

• 8 hour shift

Application Question(s):

• How many years of experience do you have managing clients?
• How many years of experience do you have managing small teams?
• How many years of experience do you have in the email marketing industry?

License/Certification:

• Klaviyo Certification (Required)

Work Location: Remote

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