Job description
About Hopscotch Health
At Hopscotch Health, we believe great healthcare should be accessible to all people across all communities. We provide advanced primary care services in our clinics, and across care settings, delivering robust care in our end-to-end model.
We are on a mission to transform healthcare for rural communities across the country, one at a time, through advanced primary care. Our goal is to transform the patient and provider experience, strengthen communities, and enable better healthcare, especially for those who need it most.
As an innovative and rapidly growing company, we are looking for exceptional team members who share our passion and values. If you are mission-driven, skilled yet humble and looking to make a lasting impact in healthcare, we'd like to meet you.
ABOUT THE ROLE
We are looking for an IT Systems Administrator to join our early team at a critical and exciting time for the company. In this position, you will oversee the IT infrastructure for Hopscotch Health, as well as help shape the strategy for tech use within clinics. You will have an opportunity to own end-to-end execution of projects that directly impact the organization's ability to deliver care to patients.
RESPONSIBILITIES
Near-term focus areas for this role will include, but are not limited to:
- Have ownership over overall IT infrastructure system efficiency
- Configure internal systems to support efficient and secure collaboration
- Support network security, router/firewall management; VPN
- Support management of relevant IT vendors & 3rd parties as needed
- Implement and maintain IT lifecycle management processes for corporate and clinic use of hardware and software
- End point management and security
- Identity and authentication oversight
- SaaS license management
- Define and manage IT solutions, documentation, and policies
- Device use policies
- Security policies
- Disaster planning & recovery policies
- Corporate and device storage backup and retention policies
- Provide additional technical support and oversight as needed
- Basic technical support to corporate employees (e.g. Level 1, 2)
- Management of IT ticketing system for response, evaluation, and reporting
- Assist with IT Onboarding/Offboarding of users and devices
ABOUT YOU:
You would be a great fit for this position if you have 2+ years of experience in IT systems administration, and you are:
- Results-driven and focus time/resources against the most important priorities
- Able to create comprehensive plans to assure effective management, operations, and maintenance of systems and/or networks.
- Have knowledge of debugging protocols and continuous improvement processes
- Able to troubleshoot problems and issues identified and implement corrective actions quickly
- Comfortable with ambiguity and bring a structured, proactive approach to get things done and execute
- Articulate and succinct with communication about complex concepts, verbally and in writing, and use synthesized communications to drive results
From a cultural perspective, you are:
- Agile, yet thoughtful and can work effectively in a fast-paced, ever-changing environment
- Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
- Accountable, holding yourself and others to a high standard and seek to support and develop others
- Willing to roll up your sleeves to support the work required and collaborate effectively with people of all backgrounds
- Concise and articulate, drive towards clarity and deliver on your commitments
- Collaborative, assuming positive intentions
- Customer-focused, with a passion for serving patients and providers who make healthcare possible
ADDITIONAL QUALIFICATIONS:
- 2+ years of IT & system administration experience
- Bachelor's degree (computer science, engineering or technical discipline)
- Experience in maintaining troubleshooting a wide variety of systems and networks
- Preferred:
- Experience with Azure AD
- Experience with SharePoint and Office 365 administration
- Experience with cyber-risk reduction strategies
- Comp TIA A+ Certification
- Network+ Certification
Hopscotch Health is committed to serving our providers and teams who serve our patients and our communities. We offer competitive compensation and benefits for our employees and a collaborative, positive culture committed to patient care.
At Hopscotch Health, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.