First Financial Federal Credit Union is a not-for-profit financial cooperative providing banking products and services to its members in Monmouth and Ocean County. Our goal is make a first rate difference in our Member’s lives by providing the highest level of quality products and personalized services while maintaining financial integrity and stability. We have been putting people first and enriching our Member’s lives since 1936 by identifying their needs and providing trustworthy and value added solutions.

First Financial Federal Credit Union is a technology driven organization with efficient systems and easy to deliver products. We are par with community banks and can provide you with the kind of environment where your skills and talents can make a difference that will be noticed.

Summary:

The Systems Support Specialist role is to ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required.
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Responsibilities:

• Manage servers, including e-mail, printers, and backup servers and their associated operating systems and software.
• Manage anti-virus and intrusion detection solutions.
• Complies and follows Bank Secrecy Act regulations.
• Assist in managing all network hardware and equipment, including routers, switches, hubs, and UPS’s.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Ensure network connectivity of all workstations.
• Administer all equipment, hardware and software upgrades.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Administer and maintain end user accounts, permissions, and access rights.
• Perform server and security audits.
• Perform system backups and recovery.
• Assist with hardware analysis
• Responsible for inventory

Competencies:

Technical Knowledge - Ability to manage servers, including e-mail, printers, and backup servers and their associated operating systems and software. Ability to manage anti-virus and intrusion detection solutions. Ability to manage and trouble shoot all network hardware and equipment, including routers, switches, hubs, UPS’s. Ability to install, configure, maintain, and troubleshooting end user workstation hardware, software, and peripheral devices.

• Datasafe Teller Navigator and DSUI knowledge
• Planning/Organizing - Uses time efficiently.
• Problem solving - Problems encountered are somewhat complex and require analysis of data, weighing the outcomes of a decision.
• Good judgment and decision making

Qualifications:

• A two-year college degree or completion of a specialized course of study
• Technical certification preferred
• Six months to 2 years’ experience in deploying, monitoring, maintaining, developing, upgrading and support of all IT systems, including servers, PCs, operating systems, hardware, software and peripherals

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  Credit Union Experience Preferred
• Previous experience in banking or financial industry helpful
• Able to communicate clearly and accurately in verbal and written format with the ability to interact in a pleasant and professional manner with internal and external personnel at all levels.
• Solid analytical reasoning along with problem solving skills
• Attention to detail and thorough follow up skills
• Ability to organize time and resources and set priorities to accomplish multiple tasks.
• Must be available to work Saturday's

As a First Financial employee, you'll enjoy a challenging work environment and an opportunity to make a difference. We offer paid training and a great benefit package including Medical, Dental, Rx, Vision, Life Insurance, Vacation, Sick, Personal, Tuition Assistance Program and Retirement Plan.

Equal Opportunity Employer/Veterans/Disabled