Job description

Purpose:

The goals of the Desktop Support Administrator in the Information Technology Department are to:

· Ensure outstanding IT helpdesk and desktop support services are provided to all users of IT services.

· Create, maintain, and monitor helpdesk tickets and ensure they are properly entered into the IT department’s helpdesk software system.

· Maintain a high level of technical proficiency around personal computing, and application support through experience, on the job training, and formal IT training.

· Assist IT team members in research, implementation, configuration, and administration of the organization’s computing system environment.

Keys to Success:

To succeed, the individual will need to be a reliable, customer/service-minded individual who is highly organized and a dedicated IT team player. The successful individual must have a strong communication and interpersonal skill set and an accomplished “outside the box”, problem-solving capability. This person must be able to balance IT Support Requests with the completion of routine tasks.

Duties:

• Under general direction of IT Management-
• Provide IT Helpdesk/Desktop service, delivering first and second-tier support to LES Team Members regarding both hardware and software issues.
• Respond to technical IT assistance requests from the Helpdesk software system, Helpdesk E-mail, and direct phone calls.
• Diagnose faults/issues, perform maintenance and/or escalate to ensure appropriate service levels are maintained with end users.
• Receive, install, and configure new personal computing equipment and peripherals as required.
• Facilitate feedback and communications between the IT team and LES staff regarding support request status as needed.
• Ensure requests are completed in a timely manner and that IT Management is updated regularly of any unresolved issues or potential high risk IT situations.
• Maintain an enterprise-wide listing of all LES desktops, laptops, and other peripherals.
• Identify warranty status and refer defective equipment to manufacture for repair or replacement.
• Assist in some Active Directory support and administration (adding/removing/editing users).
• Assist in creating and the maintaining of IT related end-user training documentation.
• Have excellent time keeping and prioritization management skills.
• Provide IT specific training to LES Team Members on computer system access and usage.
• Be a strong team player that continually strives to grow the systems support role within LES.
• Participate in the team on-call rotation responsibilities.

Requirements:

Education:

• 1 to 3 years of IT support experience.
• College degree and/or Professional Certifications such as MCP, A+, and NET+ or higher are preferred.

Technical Skills:

• MS Windows 7, 8.1 & 10, Server 2008, 2012, 2016 Active Directory 2008
• Microsoft Applications including Office 2010, 2013, and 2016, Dynamics GP, & Dynamics CRM
• Desktop, and Laptop hardware support
• Helpdesk ticketing software (Dell KACE a plus)
• Printer service and support
• Basic TCP/IP network (wired and wireless) troubleshooting
• Citrix Client Support (a plus)
• Workstation imaging (Kace a plus)
• Remote support software (Bomgar a plus)
• Endpoint Protection Software (Checkpoint a plus)

***This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions of Texas, L.P. has an “at will” relationship with employees. ***

Job Type: Full-time

Pay: $40,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Prior to hire we require a criminal background check and a drug test (test includes Marijuana). Do you have any issues about either of these processes that you'd like to discuss first?
• This position requires REGULAR availability to be ON-SITE at our Irving Corporate offices and would NOT be considered a Remote position. Is that okay with you?

Experience:

• IT Support/Help Desk: 1 year (Required)
• MDM (Mobile Devise Management): 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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