Job description
Responsibilities:
The candidate’s primary responsibility will be to provide Service Desk supports – hands on and remotely – to Noblis employees. Based primarily out of Reston, VA, with up to 25% travel to other Noblis locations in the DC metro area, this position is a Tier I support position. This implies recent experience with current/modern operating systems and software, and a demonstrated ability to work well with customers in many different locations. There is an expectation all Incidents and Requests will be documented and tracked within ServiceNow. The candidate will also assist with other team members with the following activities:
Desired Qualifications:
Salary at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. The projected compensation range for this position is provided within the posting and are based on full time status. Part time staff receive a prorated salary based on regularly scheduled hours. The estimated minimum and maximum displayed represents the broadest range for this position (inclusive of high geographic and high clearance requirements), and is just one component of Noblis’ total compensation package for employees.
Noblis and our wholly owned subsidiaries, Noblis ESI, and Noblis MSD tackle the nation's toughest problems and apply advanced solutions to our clients' most critical missions. We bring the best of scientific thought, management, and engineering expertise together in an environment of independence and objectivity to deliver enduring impact on federal missions. Noblis works with a wide range of government clients in the defense, intelligence and federal civil sectors. Learn more at Noblis -About Us
Why work at a Noblis company?
Noblis is an Equal Opportunity Employer. Employment decisions are made without regard to race (as well as because of or on the basis of traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.
Noblis is committed to the full inclusion of all qualified individuals. As part of this commitment, Noblis will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact employee-relations@noblis.org .
The Service Desk is the front-facing part of most IT organizations. Providing quality, accurate technical solutions is a given. Just as important, however, is the ability to provide our customers with an amazing overall customer experience. That means the candidate must be just as good with “soft skills” like patience, empathy, and communication as you are with technical support skills. The customers of the Noblis Service Desk are Noblis and Noblis subsidiary employees. Support requests come into the Service Desk via telephone, email and ServiceNow tickets. Employees are geographically located throughout the United States, with many working from their homes. This position requires an active Secret clearance since a portion of the job will be to provide support to employees in a SCIF (Sensitive Compartmented Information Facility) at a location in Lorton, VA. The environment is currently about 75% Windows vs 25% Mac. A successful candidate would be expected to become proficient with both operating systems.
The candidate’s primary responsibility will be to provide Service Desk supports – hands on and remotely – to Noblis employees. Based primarily out of Reston, VA, with up to 25% travel to other Noblis locations in the DC metro area, this position is a Tier I support position. This implies recent experience with current/modern operating systems and software, and a demonstrated ability to work well with customers in many different locations. There is an expectation all Incidents and Requests will be documented and tracked within ServiceNow. The candidate will also assist with other team members with the following activities:
- Configure new PCs with the Noblis standard software suite and business applications
- Troubleshoot hardware, software and network (LAN/WAN, wireless and remote access) problems
- Evaluate and test new products
- Write/review software installation instructions, knowledge base articles, and newsletter articles
Required Qualifications:
- Associate’s and 0 years’ experience, or high school with 2 years’ experience
- Active Secret Clearance
- Working knowledge of Windows 10 and Mac OSX Operating Systems
- Must have strong customer service skills and positive demeanor
- Secret Clearance
Desired Qualifications:
- A+, Net+, Sec+, ITIL Foundations Certifications helpful but not required
- Bachelor’s degree in Computer Science or related field
- 1+ years of experience providing Service Desk support within a similar organization
At Noblis we recognize and reward your contributions, provide you with growth opportunities, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. We encourage you to learn more about our total benefits by visiting the
Benefits
page on our
Careers
site.
Salary at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. The projected compensation range for this position is provided within the posting and are based on full time status. Part time staff receive a prorated salary based on regularly scheduled hours. The estimated minimum and maximum displayed represents the broadest range for this position (inclusive of high geographic and high clearance requirements), and is just one component of Noblis’ total compensation package for employees.
With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. Noblis seeks an environment free from COVID-19 and prefers all employees to be fully vaccinated for COVID-19. Attestation of vaccination status will be required for employment with Noblis. Unvaccinated employees may be subject to additional health and safety requirements to include any federal, state and/or client restrictions.
Noblis and our wholly owned subsidiaries, Noblis ESI, and Noblis MSD tackle the nation's toughest problems and apply advanced solutions to our clients' most critical missions. We bring the best of scientific thought, management, and engineering expertise together in an environment of independence and objectivity to deliver enduring impact on federal missions. Noblis works with a wide range of government clients in the defense, intelligence and federal civil sectors. Learn more at Noblis -About Us
Why work at a Noblis company?
Our employees find greater meaning in their work and balance the other things in life that matter to them. Our people are our greatest asset. They are exceptionally skilled, knowledgeable, team-oriented, and mission-driven individuals who want to do work that matters and benefits the public. Noblis has won numerous workplace awards. Noblis maintains a drug-free workplace.
Noblis is an Equal Opportunity Employer. Employment decisions are made without regard to race (as well as because of or on the basis of traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.
Noblis is committed to the full inclusion of all qualified individuals. As part of this commitment, Noblis will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact employee-relations@noblis.org .
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