Job description

Who are we?
Whether you’re building your time in the sky or your career on the ground...we hope to be your next destination.

CommuteAir is striving to be the regional airline that our passengers and employees are looking for. Our role in your career as a regional airline is an important one that we take seriously. Community, mentorship, training, and growth are all part of our DNA – we want to make your vision of a successful career in the aviation industry a reality.
Where are we going?
We are a dedicated United Airlines partner that operates over 1,600 weekly flights – doing our part to connect people and their communities to the world via United’s Global Network.

Headquartered in Cleveland, Ohio – we operate multiple hubs throughout the mid-continent with our large fleet of Embraer 145 XR aircraft. With major hubs in Denver, Houston, and Washington Dulles, and additional maintenance hangars in Houston, Albany, and Lincoln. We’ve grown significantly over the past 35 years, and know that you will too.
Together We Soar.
Your success is our success.
Community is everything to us at CommuteAir. Our diverse team is here to provide you with the tools you need to succeed – By adopting a data-driven approach, we’re innovating the traditional path to mainline by raising the bar and setting the standard for employee training and development. We offer our team comprehensive benefits, competitive pay, internal advancement programs, and personal access to flight benefits on the Star Alliance network for yourself and your family.

What the position is:
The Engineer - IT Infrastructure, must be able to work independently in a fast-paced environment. The demonstrated ability to juggle and prioritize multiple, completing tasks and demands and seek supervisory assistance as appropriate. The candidate is expected to manage multiple infrastructure projects, including planning, building, and documenting.

Essential functions:

• Serve as an escalation resource for help desk tickets.
• Anticipate infrastructure needs and proactively address them.
• Create detailed documentation of infrastructure systems.
• Maintain infrastructure systems including patching, firmware, and upgrades as required.
• Troubleshoot system issues and work with team members and outside vendors to resolve.
• Train other members of the team on infrastructure systems and software.

General requirements & qualifications:

• Minimum 3 years’ experience with infrastructure hardware and software.
• Advanced understanding of Windows Server environments.
• Experience troubleshooting and maintaining a VoIP phone system.
• Professional certifications such A+ and Network+ preferred.
• Strong communication skills and ability to work cohesively with users and team.
• Strong documentation skills and attention to detail, with the ability to create, edit, and refine complex technical documents.
• Ability to work collaboratively with employees within department and across functions.
• Excellent written and verbal skills and fluent in English.
• Must be detail-oriented and have ability to manage priorities and deadlines, High energy with the capability to multi-task in a dynamic, rapidly growing organization.
• Must be legal to work in the United States (A citizen or national of the United States, a lawful permanent resident, or an alien authorized to work).
• Ability to learn company’s proprietary applications and programs.
• Must have reliable vehicle for travel between locations locally.
• Rotational on call responsibilities.

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