Who we are:

The Council of State Governments Justice Center works across the country to develop research-driven strategies to increase public safety and strengthen communities.

To further this mission, we work with partners inside and outside of government to reduce crime and incarceration among youth and adults in contact with the justice system. We bring people from diverse systems and perspectives together to improve policy and practice. And we transform data and research findings into meaningful insights for decision-makers.

We're focused on three strategic goals:

• Break the cycle of incarceration.
• Advance health, opportunity, and equity.
• Use data to improve safety and justice.

When you join the CSG Justice Center, you join an organization that is uniquely positioned to cultivate innovation and drive data-driven reform nationally. We have approximately 120 employees-expected to grow to about 150 by the end of this year-based in more than 20 states who have decades of experience working in and with criminal, juvenile, and Tribal justice agencies. We have provided housing, mental health, and addiction services; served as educators and in workforce development agencies; and supported victims and survivors of crime. We have served governors, state legislators, and members of Congress on both sides of the political spectrum. What binds us together is a shared commitment to our mission; to one another; to a common set of values; and to the national, bipartisan advisory board that guides our work.

Learn more about careers at the CSG Justice Center.

How you'll fit in:

The IT help desk and training coordinator will join the CSG Justice Center IT team and will be responsible for first response in answering, troubleshooting, and replying to help desk inquiries. This role is critical to helping our teams work quickly and effectively in support of the organization's goals.

What you'll do:

Specific responsibilities of the IT help desk and training coordinator include the following:

• Provide technical assistance via in-person, remote, or telephone for all technology needs including computer hardware, applications, and related equipment.
• Monitor and respond quickly and efficiently to incoming IT requests.
• Prioritize and triage incoming IT requests based on IT staff availability and in line with applicable IT policies and procedures.
• Assist in providing technical support to all CSG Justice Center staff for all hardware and software products.
• Provide computing equipment and orientation for new staff. Perform recovery of computing equipment and archive data for separating staff.
• Document daily activities and complete required support documentation.
• Install and maintain hardware and software systems. Perform hardware/software upgrades and preventive maintenance under the guidance of senior IT staff.
• Maintain technical expertise using CSG Justice Center workstations, servers, and telcom equipment/systems. Ensure familiarity with all vital information, technology functions, and procedures.
• Perform backups and recovery procedures.
• Aid in maintaining CSG Justice Center staff phone system, voicemail, and related components.
• Monitor system performance across networks in conjunction with senior iT staff.
• Perform other tasks as assigned by IT management.

What you'll bring:

• Ability to interact effectively with diverse people in different contexts and foster equity and inclusion through self-awareness, cultural sensitivity, and valuing others
• Dedication to public service with an unfailing commitment to act with civility, be nonpartisan in performing CSG Justice Center duties, and be a responsible steward of member and donor funds
• One year of experience in a help desk environment or in a similar IT customer service-based field and/or equivalent educational achievements
• Experience with the MS 365 environment including Sharepoint/Teams management
• Experience with Windows and macOS operating systems
• Ability to work during standard daytime business hours (with flexibility for overtime before and/or after shift as needed); may include work outside of standard business hours and occasional travel as needed
• Ability to identify and organize work according to priority
• Ability to provide outstanding customer care and service with every interaction
• Ability to effectively communicate problems and solutions to supervisor, peers, and coworkers/customers, adapting communication style based on recipient's technical knowledge
  

How you apply:

If you're interested in helping us drive change across the country, you should upload the following elements with your application:

• Cover letter
• Resume
• At least three professional references

We will consider all paid and unpaid experience relative to this position, including internships, fellowships, and volunteer activities.

CSG believes that pay equity and pay transparency advance workplace fairness. Compensation will be equitable and based on experience and geography. The NYC-based salary range for this position is $42,354- $53,930.The starting salary for this position outside of NYC may be as low as $42,354. Salary ranges are subject to change based on work location and market conditions.

Learn more about careers at the CSG Justice Center.

We welcome and value diversity in our staff, including race, color, religion, sex, national origin, sexual orientation, gender identity or expression, educational attainment, disability, protected veteran status, and personal experience with the criminal justice system.

CSG is an Affirmative Action/Equal Employment Opportunity Employer. CSG participates in E-Verify.