Job description
Position Description
Precinct One’s mission is that we are committed to become a national model for delivering responsive public service utilizing inclusive, innovative, and collaborative approaches to improve the quality of life, advance equality of opportunity, and promote the fair treatment of all people in Harris County.
What you will do at Precinct One
The Precinct is seeking an IT Desktop Support Analyst. The selected candidate will report to the Technology Manager and be responsible for configuring, deploying, maintaining and support for computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
Duties and Responsibilities:
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In addition, the IT Desktop Support Analyst will be responsible for supporting the development and implementation of new computer projects and new hardware installations and assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
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The successful candidate will conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
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Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed which includes installing, configuring, testing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
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You will also be responsible for constructing, installing, and testing customized configurations based on various platforms and operating systems.
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Collaborating with the Technology team members to ensure efficient operation of the organization's desktop computing environment.
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Where required, you will administer and resolve issues with associated end-user workstation network software products.
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Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
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High School diploma or equivalent
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Three (3) years of experience as a Desktop Support Technician or related experience to include: hands-on hardware troubleshooting and equipment support, the ability to operate tools, components and peripheral accessories
Knowledge, Skills, and Abilities:
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Proficiency in Microsoft software applications to include Word, Excel, PowerPoint, Outlook and SharePoint
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Excellent knowledge of PC and desktop hardware.
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Excellent knowledge of PC internal components.
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Hands-on hardware troubleshooting experience.
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Extensive equipment support experience.
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Working technical knowledge of current protocols, operating systems, and standards.
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Ability to operate tools, components, and peripheral accessories.
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Able to read and understand technical manuals, procedural documentation, and OEM guides.
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Strong customer service orientation.
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Proven analytical and problem-solving abilities.
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Ability to effectively prioritize and execute tasks in a high-pressure environment.
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Good written, oral, and interpersonal communication skills.
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Ability to conduct research into PC and software issues and products as required.
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Ability to present ideas in business-friendly and user-friendly language.
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Highly self-motivated and directed.
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Keen attention to detail.
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Team-oriented and skilled in working within a collaborative environment
Work Conditions:
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Sitting, standing, or walking for extended periods of time.
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Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
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Lifting and transporting of moderately heavy objects, such as computers and peripherals.
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In-district travel is required for the purpose of on-site hardware and software troubleshooting
NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
General Information
What you get in return:
You will be surrounded by coworkers who bring their best to work each day. Passionate people that want to make a difference in the communities Precinct One serves along with Harris County as a whole.
Harris County employees receive a competitive salary plus medical, dental, and vision insurance at no cost to the employee after the first two months of full-time continuous employment. Vacation, sick time and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.
About the Shared Services Division:
The Shared Services Division’s mission is to support the infrastructure that enables our staff to continue to improve the quality of life for our community, as well as provide access to our services. We ensure our facilities are safe and comfortable, that connectivity is maintained throughout our expansive service area, and that our equipment and vehicles are reliable.
About Precinct One:
There are four precincts in Harris County. The four elected commissioners, along with an elected county judge, serve as members of Harris County Commissioners Court, the administrative head of the county’s government.
With approximately 1.1 million residents, Harris County Precinct One is a diverse, urban precinct that covers 363 square miles. Precinct One’s multi-racial, multi-ethnic population is roughly 39 percent African American, 37 percent Latino, 18 percent Anglo, 5 percent Asian and 1 percent other.
Precinct One, which includes 876 miles of road, stretches south to Brazoria County and reaches into eastern and northern sections of Harris County. The Precinct’s territory includes a large section of Downtown Houston, including the Downtown Harris County Courthouse Complex, Toyota Center, Minute Maid Park and the BBVA Compass Stadium. Other notable landmarks include the 263-acre NRG Park Complex, the renowned Texas Medical Center, Rice University, the University of Houston’s main and downtown campuses and the University of St. Thomas. Precinct One is home to more than 20 parks, 11 community centers, numerous hike-and-bike trails, three maintenance service centers and several area offices, all of which provide an array of services to Precinct One residents.
How to apply:
If this job sounds interesting, you meet the required qualifications and you can see yourself working for Precinct One in our Shared Services Division, we invite you to apply.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered
only
to employees in
regular
(full-time)
positions:
- Medical
- Dental
- Vision
- Wellness
- Life Insurance
- Long-term disability
- Employee Assistance Program
- 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
- 10 county holidays plus one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement pension (TCDRS)
- Flexible schedules (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
- Flexible schedules (varies by department)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://hrrm.harriscountytx.gov/Pages/Medical.aspx
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