Job description
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
IT Change and Release Management Analyst
ACCOUNTABILITY STATEMENT: The IT Change and Release Management Analyst is responsible for the day-to-day execution of the IT change management and release management processes. The goal of change management is primarily a risk management control to prevent unauthorized changes to technical systems and services which could result in unplanned business outages, deviation from standards or difficulty supporting day-to-day operations. The goal of release management is scheduling, coordinating and management of software releases, for multiple applications, through different stages and environments; including testing and deployment. The ideal candidate will be expected to manage the IT change and release management processes as well be available for off-hour support managing communications related to the job functions as necessary.
ESSENTIAL JOB FUNCTIONS:
- Change Management Functions
- Develop and implement an IT Change Management Framework, to include identifying and executing improvements to current change management policies and processes.
- Develop process flow diagrams and standard operating procedures.
- Foster a common understanding of the IT Change Management Framework’s scope, applicability, and key sub-processes including configuration and requirements management.
- Continually work towards making improvements in the change management processes
- Provide coaching and advisory services in the planning, development and execution of an IT Change Management Framework.
- Establish and report on metrics related to the IT change management program
- Ensure appropriate documentation and artifacts related to proposed changes is collected, organized and stored
- Facilitate the weekly IT Change Advisory Board (CAB) meetings
- Release Management Functions
- Forward plans the release windows and cycles across a portfolio
- Negotiates, plans and manages all release activities
- Manages
risksand resolves issues that affect release scope, schedule and quality
- Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
- Measures and monitors progress to ensure application releases are delivered on time
- Coordinates release content and effort based on projects, pending service requests, third party applications, or operating system updates
- Manages relationships and coordinates work between different teams
- Conducts release readiness reviews, milestone reviews, and business go/no-go reviews
- Communicates release details and schedules to the business as required. Performs regular release reporting
- Works with personnel to understand impacts of branches and code merges
- Leads and co-ordinates the Go-Live activities including the execution of the deployment Plans and checklists.
- Uses the IT Change Advisory Board (CAB) meetings to discuss current and near-current releases
- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
- Researches new configuration management methodologies and technologies and analyzes their application to current configuration management needs
- Other Functions
- Major Incident Management
- Provides facilitation expertise in troubleshooting, root cause analysis and issue resolution during major incidents
- Serves as a communication point to provide status to management on major incidents and resolution efforts
- Develop process flow diagrams and standard operating procedures.
- Serve as an ambassador for change, championing both processes
- Continually work towards making improvements in both the change and release management processes
- Performs other duties as assigned.
- Major Incident Management
- Demonstrates each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job
- Focus – Focus your full attention through careful listening and observation.
- Connect – Consistently be friendly and approachable. Demonstrate you care.
- Understand – Listen empathetically and ask questions (70% to 30%).
- Counsel – Recommend solutions based on your clients or member’s needs and objectives.
- Advance – Ensure that member’s or client’s expectations were exceeded.
JOB QUALIFICATIONS
Experience
- 7+ years' experience in enterprise IT change management, release management and configuration management and release management. System analysis and project management experience is relevant as well.
- Two or more years of demonstrated leadership experience building consensus across IT domains (required).
Skills
- Solid understanding of project management principles and software development lifecycle(SDLC) principals preferred
- Expert level knowledge of IT Service Management principles, best practices and frameworks such as ITIL, COBIT and MOF.
- Critical thinking and problem solving abilities.
- In-depth analysis, reporting and documentation skills.
- Ability to effectively monitor and implement continuous improvement in the areas of change, and release management.
- Ability to document and communicate complex concepts in a user-friendly and audience-appropriate fashion to all levels of the organization from line level to management and executive teams.
- Experience building and fostering coalitions to enable cooperation across multiple teams and domains to resolve complex problems and improve processes.
- Proven interpersonal and verbal communication skills are required including excellent customer relationship skills
- Strong organizational skills and attention to detail; ability to manage multiple projects with competing demands for resources.
- Comfortable leading and facilitating meetings via video/audio conferencing or other communication tools.
- Proficiency with the Microsoft Office suite of products.
- Excellent verbal and written communication skills.
Education
- Position requires a Bachelor’s Degree in Computer Information Systems, Computer Science or a related field or equivalent experience.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
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