Job description

Position Summary:
This position is responsible for receiving and documenting intakes, screening and prioritizing intakes, and providing information and referral services in compliance with Elder Affairs and agency guidelines.

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Principal Accountabilities:*
Ensures that intakes are received and processed in a timely and efficient manner:

• Completes intakes for agency programs, interviewing reporters to gather and record necessary information.
• Documents intakes using SAMS.
• Screens intake reports to determine risk, priority level, and program eligibility. Advises callers of intake process.

Provides information and referral services by telephone and in-person.

Conduct presentations to older adults, caregivers, and professionals.

Promote public services to callers, staff, and consumers.

Conduct outreach to consumers to inquire about the need for assistance with vaccination education, setting up appointments, and, as needed, assistance with transportation.
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Determine areas of need and research and disseminate resources accordingly.

Participates with team in maintaining information and referral resources.

Documents phone calls, in person contacts, and all activity in accordance with Elder Affairs and agency requirements; maintains records accurately and within the mandated timeframe.

Provides lunch coverage for Reception as needed in emergencies.

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Qualifications:*
Education: Bachelor’s degree in human services or related discipline. Experience: Elder care or information and referral service experience helpful.
Special Skills/Knowledge: Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, basic computer skills, organizational and time management skills, ability to multi-task and work in a fast-paced, high volume work environment. Knowledge of the home care system, community resources, and MassHealth desirable. Driver’s license and reliable transportation required.

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This job description is intended to be general, will evolve over time, and is subject to periodic updating.

EOE/AA/M/D/F/V

Job Type: Full-time

Pay: $22.57 per hour

Schedule:

• Monday to Friday

Work Location: In person

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