Job description

Position: Intake Specialist

Reports to: Pantry Manager

Compensation Status: Full-time – hourly

Hours: 37.5

POSITION SUMMARY:

The primary purpose of this position is to review intake paperwork of each participant for the Choice Pantry, provide community resources as needed, and accurately enter data into the database. This is a full-time position with the following schedule: Monday- Thursday 8:30am – 4:30pm and Friday 08:30am – 2:00pm.

ESSENTIAL JOB FUNCTIONS:

• Review intake paperwork of each participant wanting to utilize the Choice Pantry to ensure completeness
• Establish dialogue with participants to understand needs
• Provide community resources to participants as needed
• Accurately enter data from intake form into online database
• Provide support to Choice Pantry operations as requested
• Provide support to front desk operations as requested

ABILITIES and SKILLS:

• Excellent communication skills
• Excellent organizational skills
• The ability, experience, and sensitivity in serving people with diverse cultural and socioeconomic characteristics
• The ability to stay calm in escalating situations
• The ability to prioritize tasks
• The ability to work independently
• The ability to work cooperatively in a team environment
• The ability to speak Spanish preferred but not required

EDUCATION and EXPERIENCE:

• High school diploma preferred but not required
• Prior customer service experience preferred

PHYSICAL REQUIREMENTS:

• Hearing and vision must be correctable to normal ranges: Read documents, computer screen, answer phones, and communicate in person
• Dexterity: Utilizing phone, typing, and writing

NOTE: This job description is intended to describe the general nature of the work being performed by a person in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Omaha, NE 68108: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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