The Intake Coordinator is responsible to assist the Executive Director (ED) in managing patient care services. This position acts as a professional liaison for community medical staff in outpatient and inpatient settings. This position also acts as a liaison and point of contact for insurance companies and providers related to patient homecare services. The Intake Coordinator responsibilities include the coordination of home hospice services when appropriate, providing resource information options and coordination of these services as needed. This position includes processing patient referrals and triaging incoming calls. This position requires attention to detail, thoroughness and accuracy.

Schedule: Thursday - Sunday

ESSENTIAL JOB FUNCTIONS:
Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home care team members
Act as a liaison between private, HMO or federally funded insurance companies and the agency
Triage incoming calls related to patients, families, physicians and staff
Initiate referral process as outlined in department specific procedure
Act as a liaison for hospital case managers providing resource information options to help coordinate services as needed
Accept information for patient referrals for agency services from medical office staff,
physicians, hospital discharge planners and private individuals
Verify MD licensure
Keep ED informed of day-to-day activities, insurance case issues and patient care
concerns
Work with ED to keep agency in compliance with all regulatory, licensing and
accreditation requirements
Actively participate in performance improvement activities as directed by ED
Collect data from clinical records and field staff, for insurance verification to staff
treatment plans and services needed by patients
Keep ED informed of day-to-day activities, personal accomplishments, staff concerns
and problems
Assist with new hire orientation
Co-facilitate IDT with ED as needed to ensure flow of process and documentation
Monitor census and track homecare admissions, discharges, certification and recertification
dates on all patients and provide this information for IDT to staff providing
services to patients
Coordinate OASIS transmission to the state meeting regulatory guidelines
Participate in and assists with community activities, i.e. health fairs, conventions,
community education programs, etc. as assigned by the Executive Director
WORK ENVIRONMENT:
Must comply with company policies, procedures and processes in addition to Hospice
and Homecare rules and regulations
Must be dependable and flexible in work schedule
Must comply with harassment and discrimination policies
Must foster good working relationships
Must be able to read, speak and write in English
Must be a licensed driver with licensed automobile that is insured in accordance with
organization/state requirements and is in good working order
Must be willing to submit to a criminal background check as well as a drug/alcohol
screening upon hire and periodically thereafter
PHYSICAL ENVIRONMENT:
Must be able to read and follow instructions as required
Must be able to see and hear with/without accommodations
May be subject to consistent wrist movement
May be required to sit for prolonged periods
Must be able to bend, stoop, kneel or climb
Must be able to lift up to 20 lbs. without assistance and up to 50 lbs. with assistance

REQUIRED EDUCATION & EXPERIENCE:
Must have one (1) year hospice experience
Must have two (2) years of intake experience
Must have a high school diploma or equivalent
Must be at least 18 years of age
PR certification preferred
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Must have excellent verbal and written communication skills, problem solving skills and attention to detail
Must have a general knowledge of medical records, office procedures and office equipment
Must show aptitude of computer data entry and the use of current software systems, such as word processing, spreadsheets and projects
Must have the ability to meet the public and staff as a positive, friendly, and professional representative of Bristol Homecare
Must have effective social interaction, communication and organizational skills as well as the ability to perform a variety of tasks efficiently
OTHER REQUIREMENTS:
Must be flexible in work hours