You will directly supervise and provide guidance by coaching and mentoring staff to assist them in meeting workload, productivity and desired levels of achievement for quality work assignments. Writing performance expectations and performance and development plans, conducting evaluations. Ensuring PDPs are implemented effectively and reviewing weekly productivity reports with unit staff regarding performance expectations. You will use collaboration, teamwork and other interpersonal skills while working one on one and as part of a team with multiple staff, encouraging learning and growth while building relationships.

Core Daily Responsibilities:

• Maintaining a consistent, accurate and effective flow of policy-based information to line staff and customers of the UI program.
• Planning, assigning and monitoring workload for team and coordinating all required work duties for staff with other office leadership such as off-phone duties.
• Providing technical assistance, training and guidance to employees regarding unemployment and department unemployment insurance laws, policies, processes and procedures.
• Coaching and mentoring staff regarding the resolution of complex issues to meet the US Department of Labor BTQ standards.
• Identifying and coordinating training needs of individual staff members and ensuring their training needs are met.
• When needed, developing and implementing training for staff to ensure they have the skills and information needed to serve customers and meet productivity goals.

Required:
The qualified candidate will have 1 or more of the following experiences and/or education:

A combination of education and/or relevant experience equivalent to six (6) years, which includes two (2) years of supervisory experience providing customer service in areas such as unemployment insurance, social services, human resource services, education, public relations, benefits programs, and insurance claims.

OR One (1) year of experience as a UI Specialist 5.

OR Two (2) years of experience as a UI Specialist 3 or 4.

OR One (1) year of experience as an ES Program Coordinator 2 in a UI program and one (1) year of full-time experience making either eligibility determinations and authorizing unemployment insurance benefits or applying unemployment insurance laws in the adjudication and writing of the full range of non-monetary determinations. Experience may be concurrent.

Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years

Additional Requirement of Employment:

• Internet service with speeds of 24mbps download and 2MB upload. To test your internet speed please go to www.speedtest.net.
• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
• Per Gov. Inslee’s Directive 22-13.1, employees of the Washington State Employment Security Department (ESD) must be fully vaccinated against COVID-19. A person is considered fully vaccinated two weeks after the final dose of an authorized COVID-19 vaccine series. As a condition of employment, ESD employees are required to provide proof of vaccination before starting work. A medical or religious exemption may be requested for accommodation.

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson or 564-200-2475 the Talent Acquisition Team, at hrrecruiting@esd.wa.gov or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.