Job description
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Assess quality of sub-contracted installations and give feedback to management as needed
Assist the installation teams, project coordinators, and sales team in formulating the Recovery Plan for installation projects as needed
Assist with initial sub-contractor sourcing and with the assimilation of the sub-contractors
Communicates effectively with customers and serves as a reputable Pella representative on all job-sites
Responsible for the timely execution of the Order Verification process.
Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.
Performs job site inspection to assess home for water intrusion, rot, mold and other issues.
Confirms job-site suitability for the install process and work with homeowner to resolve any discovered issues. Provides photos and documentation when applicable to assist installation teams.
Works with both the sales team and installers to ensure seamless order fulfillment.
Works with both the sales team and installers to ensure cost containment.
Delivers missing items needed for installations to job sites to increase first time completion rate as needed
Provides training as needed to Retail Sales Consultants
Performs installation recovery work following installations
Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
Maintains assigned vehicle
Uses, maintains, and stores company provided tools appropriately
Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
Must have a valid driver’s license and be in compliance with company Fleet Safety Policy.
Skills/Knowledge
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Must have knowledge and experience to take and record accurate measurements.
- Strong construction knowledge
- Interpersonal skills
- Communication skills: written, verbal and listening
- Strong organization, time management and problem solving skills
- Adaptability to daily changing situations
- Ability to multi-task
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
- Travel: Must be able to drive to job sites, customer/ contractor locations and required company functions at various locations
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