Job description
ESSENTIAL DUTIES & RESPONSIBILITIES
1.
Customer Service
- Ensure that installers exceed all customer service standards through training and coaching.
- Makes sure that all install team members are fully trained and proficient in the execution of install and detailing standards.
- Reinforces dress code and professional protocol in the bay.
- Tracks and overcomes inadequate quality performance through the inspection of individual installer work; monitoring “come-backs,” shop repairs and “no-charges”.
- Ensures that detail sheets are accurately and fully completed to minimize customer dissatisfaction.
- Assists the Customer Service Experts in the sales process.
2.
Financial Performance
- Achieves both install and detailing production goals.
- Assists in attainment of store financial goals by proper forecasting and reinforcing our standards in: customer service, installation standards, detail standards, compliance with operational and loss prevention procedures/policies.
- Provides individual and group install techniques training and participates in providing sales technique training for installers. Also assists with detailing techniques and training.
3.
Recruiting and Hiring
- Recruits, interviews and hires quality installation employees who embody our company values.
- Utilizes company recruiting tools and follows the hiring and selection process and policies.
4.
Communication
- Hold weekly install meetings and ensures the timely communication of new initiatives and policies.
- Actively participate in weekly store management team meetings on current issues and solutions.
- Establish working relationships based on respect and ensure that all install staff do the same.
5.
Staff Development
- Establish install bay expectations during the selection process: sets reasonable goals at hire, monitors performance, trains, follows-up and provides consistent, real-time feedback to achieve maximum individual contributions.
- Recognize employees who positively influence performance in others, provide career opportunities to stretch and further develop desired skills.
- Provide structured career development plans for team members, based on career goals and trajectory.
- Ensure that all installers participate in training and testing to become MECP certified.
- Conduct regular 1:1 coaching sessions with all install employees.
6.
As the store Safety Compliance Officer, Install Managers are directly responsible for store:
- Safety training, compliance and enforcement, to include enforcing the use of personal protective equipment as required by law; compliance with safe work practices and maintenance of the safety station materials.
- Maintaining first aid and CPR certification in the store
- Holding safety committee meetings and conducting store safety inspections as required by policy.
- Notifying the Safety/Facilities Department of any needed repairs in the store.
7.
Operations
- Directly responsible for all install bay operations, ranging from parts management and install bay budgets to managing the installation schedule for maximum productivity and efficiency.
- Ensure that the bay is clean and well-maintained at all times, and that all product is on display per the current merchandising plan.
- Oversee bay operational areas such as inventory control and eTime punches, to ensure accurate and complete employee time records.
8.
Self-Development
- Complete all appropriate CTU training and testing opportunities, whether mandatory or optional.
- Obtain and maintain MECP 1st Class Certification.
- Complete all appropriate training and testing opportunities, including the attainment of Detailing Certification within 6 months of hire.
QUALIFICATIONS
- Extensive car technology installation and team management experience.
- MECP 1st Class Certification or the ability to pass the certification test.
- Strong focus on the customer, demonstrated customer service skills.
- Effective communication and interpersonal skills, high degree of professionalism.
- Current valid driver’s license.
- Demonstrated adaptability in a changing and challenging environment.
- Willingness to uphold company policies and procedures.
We’ve Got You Covered!
At Car Toys, our people are our greatest asset. We are dedicated to providing our employees with the tools to succeed in their career, as well as excellent benefits to maintain a healthy work-life balance. These include:
- Medical, Dental, and Vision Healthcare Coverage
- Employee Assistance Program - 100% Company Paid
- Life Insurance Policy - 100% Company Paid
- 401(k) with Company Match
- Paid Vacation Time
- Employee Product Discount Program
- Air-Conditioned Work Bays
- MECP Training and Certification
Car Toys is an equal opportunity employer, we encourage and support diversity in the workplace.
To find out more about what we do, visit: www.cartoys.com
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