Job description
What's in it for me?
We offer an excellent benefits package including medical plan (blue cross blue shield). Retirement plan which includes a 401(k) plan with company match. Ten annual company paid holidays and fifteen paid vacation days, with vacation allowance increasing with time served and an additional wellbeing day on top of this! We also offer all employees up to three days volunteering to support local charities.
Do you want to develop - We offer training, support and you gain access to career progression opportunities globally within the Watson Marlow Business and our parent company Spirax Sarco
Role Summary:
The Inside Sales Support responsibility is to support the Sales Team to serve our customers. This customer facing role will support customer and prospect requests in a timely fashion while keeping the Sales Engineers informed. This is a commercial role where the the Inside Sales Support Specialist will apply processes for value creation through product selection, application validation and our sales process to support customers. The Inside Sales Support will need to clearly interact with existing and potential customers, representatives and distributors. This will also include quoting product, and supporting pricing along with related sales agreements.
Key accountabilities include:
- Coordinate support resources to ensure customer and prospect needs are promptly met.
- Field phone calls from customers and prospects.
- Provide accurate and timely price quotations, terms of sale, and delivery times using AX, price lists, and factory support based on customer requests, while ensuring that all required information is included in each request.
- Follow up on quotes and prospects to help secure orders.
- Field technical calls to help customers resolve issues.
- Enter orders to assist customer service when required to make sure customer is supported.
- Provide support to relavent teams to maintain, sales agreements, discounts, blanket orders, price lists, customer information on Sharepoint, sales sargins, pricing in the ERP and interact with operations on stock levels.
- Effectively communicate the value proposition of the full range of Aflex Hose capabilities, and on occasion other WMFTG products.
- Contribute to the improvement of our marketing message, operational improvement, and new product development through voice of customer feedback and ongoing communication of successes, failures, and opportunities with the Aflex Brand of products.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintain relationships with existing customers including providing updates on product availability, current pricing, current lead times, and answering product/technical questions as requested.
- Perform other duties as assigned or directed by the manager.
- Maintain a clean and safe work environment.
This is what you'll need to be successful in this role:
- Bachelor’s degree or qualified by relevant experience
- Inside Sales and/or Technical support experience would be advantageous
- Experience in Life Science Industry Sectors would be advantageous although not essential
- Exceptional oral and written communication skills required to communicate with internal and external contacts.
- Excellent interpersonal skills and high professionalism.
- Strong time management skills.
- Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and MS Teams. Experienced CRM and ERP user.
Who are we?
We are an industry-leading technology organization dedicated to engineering fluid management solutions for the life science and process industries. We help our customers to supply critical products and services that range from fresh drinking water and therapeutic medicines to food products and paper. Through our solutions we help companies to be more efficient, sustainable, and profitable.
As a growing and ambitious organization with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.
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