Job description

Position Overview:

This position will sell and provide customer support for dealers and clients on all products at IHLE Fabrication. The Inside Sales/Service Rep will be responsible for taking the inbound calls from customers.

Duties and Knowledge:

• Have in depth working knowledge of all products manufactured at IHLE Fabrication to be able to provide customer inquiries with accurate product information, their uses and the industry in general.
• Answer inbound sales and service calls.
• Provide appropriate support for sales team, especially when traveling.
• Develop and maintain relationships with potential and existing clients in the Agriculture industry.
• Implement strategies for sales in assigned customer base and new clients to identify new opportunities.
• Make recommendations to Leadership, Sales and Production on any issues or improvements with product and the sales process.
• Work with the sales team and leadership to ensure customer needs are being met.
• Communicate with customers in a professional manner and direct inquiries and messages to appropriate stakeholders.
• Collaborate with all departments of IHLE Fabrication to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
• Attend trade shows when requested to promote IHLE Fabrications products.
• Perform other duties as assigned.

Education and Experience:

• High School Diploma or GED equivalent
• 3+ years of experience in Sales preferred
• Knowledge of Ag equipment

Skills:

• Strong phone presence and experience handling high volume of inbound calls
• Possesses a proactive and results-oriented mentality
• Ability to work within a high-paced early-growth company
• Ability to work effectively within a teamwork environment in a collaborative manner.
• Strong time management and multi-tasking skills
• Exercises sound business judgment
• Have self-direction and drive
• Adaptable and flexible.

Occupational Requirements:

• Able to travel to work events such as expos and trade shows when required

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Supplemental pay types:

• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Polk City, IA 50226: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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