Information Technology Service Management (ITSM) Service Onboarding and Offboarding (SOOB) Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

What You’ll Get to Do:

The Information Technology Service Management (ITSM) Service Onboarding and Offboarding (SOOB) Analyst is responsible for managing the successful integration and decommissioning of IT services in the customer environment. These services interface with core IT Infrastructure processes, such as Problem, Change, Incident, Event, Service Level or Knowledge Management and the PM will be responsible for ensuring they are incorporated into each new IT service integration. The ITSM Process PM will work in a fast-paced environment, responsible for multiple projects from inception to closure.

More About the Role:

• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
• Manages tasks, activities, and resources to ensure successful IT project implementations
• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
• Collaborates with different functional areas and organizations to ensure technical solutions and schedules are implemented in a timely manner
• Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
• Identifies and tracks program risks and action items to closure
• Understands the customer’s mission and requirements
• Establishes and maintains a close working relationship with other areas, service providers, and customers, and technical staff
• Delivers briefings and training as required to individuals or teams across the customer environment to ensure common understanding to meet objectives
• Ensures senior management are always informed of appropriate activities and issues (early and frequently)
• Leads efforts ensuring high performance and quality are consistent
• Ensures compliance with process-specific standards and policies, and stays abreast of process changes
• Support measurement and reporting for weekly and monthly meetings

You’ll Bring These Qualifications:

• TS/SCI with Poly Required
• Bachelor’s Degree OR 5+ years of related work experience
• Experience developing and managing IT implementation projects
• Knowledge of ITIL processes with the ability to obtain the ITIL 4 certification within three months of hire
• Experience managing projects to meet schedules and milestones
• Experience building and maintain scheduled in Microsoft Project
• Strong written and verbal communications skills with the ability to clearly document and brief details to technical and non-technical audiences
• Ability to present technical details to a non-technical audience (briefing)

These Qualifications Would be Nice to Have:

• ITIL Foundations Certification
• ServiceNow certification

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.