This is important public contact work in the St. Pete Service Center receiving and processing public inquiries for information and referral to City personnel or City services via the telephone, electronic or postal mail, or in person. Work includes the efficient handling of public and interdepartmental service requests using sophisticated telecommunication and computer equipment; considerable public contact; providing routine answers to questions, obtaining more detailed information from City departments and outside agencies; initiating and reviewing action orders; and properly referring complaints. This position requires the exercise of considerable patience, tact, and judgment; considerable knowledge of City agencies, functions, operations and policies; and the ability to perform in accordance with established practices to ensure an excellent quality of service to City agencies and the public.

Salary: $17.60 - $26.86 Hourly

Close Date: 05-02-2023 (11:59 PM)

Minimum Qualifications. Applicants must:

• Possess a high school diploma or GED equivalency.

• Be able to operate a multi-line telephone set, computer terminal, and information tracking and research software.

• Possess public contact, typing, telephone call handling and customer service experience.

• Be able to establish and maintain effective telephone and in person working relationships.

• Are able to communicate clearly and concisely, orally and in writing.

• Acknowledge this position is designated as Emergency Critical (EC) and if hired into the position, you must be immediately available to the department before, during, and after a declared emergency and/or disaster.

Desirable Qualifications. Preferred applicants:

• Have some knowledge of the geography of the City and some knowledge of English grammar, including written and verbal communications.

• Are able to prepare and maintain routine reports and records.

IMPORTANT APPLICATION INSTRUCTIONS

For purposes of employment, re-employment, promotion, transfer or demotion, the most qualified applicants will be selected to continue in the hiring process. At this point, any prior criminal records will be verified. A prior criminal record will not necessarily disqualify a selected applicant from employment.

The City of St. Petersburg is committed to a Drug Free Workplace and compliance with the Department of Transportation (DOT) drug testing rules. Applicants may be required to successfully complete pre-employment drug testing and/or medical exams.

Apply online at www.stpete.org/jobs - Select Apply for Jobs/Register/View Job Postings. City employees must use the Current City Employee link or use a City computer to access iRecruitment Employee Candidate. The City of St. Petersburg is committed to affirmative action and equal opportunity employment, and encourages individuals with disabilities and veterans to apply for posted positions. In accordance with Chapter 295 of the Florida Statutes, qualified servicemembers/veterans and the spouses/family members of certain servicemembers/veterans receive preference/priority in employment. Eligible applicants are responsible to apply for Veterans’ Preference at the time of submission of any job application. Reasonable accommodations may be made for qualified individuals with disabilities to apply, to interview for positions and to perform the essential job functions.