Attention applicants: Do not apply for this position via the MassCareers website. Your application will not be received.

To apply, follow the link below to the Attorney General’s Office direct application page.

https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASP

Information Specialist

Executive Bureau

Information Services Center

Attorney General Andrea Campbell is looking for a highly motivated individual to join her team as an Information Specialist in the Attorney General’s Information Services Center. The Information Services Center (ISC) answers inbound calls from the public, provides information to callers, and makes internal and external referrals.

Primary Duties: An Information Specialist is a public-facing position in ISC and plays a central role in the Office’s handling of public inquiries. Information Specialists serve as the first point of contact for most members of the public who call the Attorney General’s Office (AGO) and are responsible for answering questions, providing information, and making referrals, as appropriate, to other government agencies or community organizations. Information Specialists may also send out complaint forms and other materials to callers, provide explanations and directions to the public regarding the filing, processing, and assignment of complaints, and provide information relating to the work of various divisions within the AGO. Information Specialists will participate in regular trainings with divisions across the AGO.

Position Type: Full-Time/Non-Exempt

Salary: $50,000

To apply for this position: Please visit the Employment and Recruitment Portal of the Attorney General’s Office at: https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASP and apply directly. Applications submitted via MassCareers website are not received. Our hybrid model includes some telework days for most positions.

You will be asked to submit a cover letter and resume when applying for this position. The application deadline is April 13, 2023.

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041.

Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.

Inquiries regarding position & status may be made to:

Laurin Mottle, Chief

Information Services Center

(617) 963-2988

Position Requirements: Applicants must have at least two years of full-time, or equivalent part-time, professional experience working in a call center or public-facing customer service role. An associate’s degree or bachelor’s degree is preferred. The successful candidate will be proficient in Spanish.

We seek individuals committed to working in the public interest and who have significant experience working with people from different ethnic, cultural, and economic backgrounds. This position requires extensive phone communication with members of the public. The candidate must be able to work effectively with the general public, convey information, and interact positively with people who are under physical and/or emotional stress. The candidate should have the ability to adjust to changing situations and priorities and be comfortable spending a significant portion of each day on the telephone. Proficiency in Spanish is required.

The position also requires strong interpersonal, verbal, and written communication skills; strong reading abilities and comprehension; and strong customer service skills. Familiarity with web-based applications is required. The successful candidate will be able to exercise discretion in handling confidential information, exercise sound judgment, follow written and oral instructions, and communicate effectively. The successful candidate will be able to demonstrate a connection to the people and communities we serve, including historically marginalized communities, and an interest in supporting a respectful and inclusive work environment.

Location: This is a fully remote position. Occasional travel to the Boston Office of the AGO may be required for training and meetings. Ample advanced notice is provided in these circumstances. The successful candidate must be comfortable working remotely and have appropriate and reliable internet and cell phone service at all times.

Please Note: COVID-19 vaccines are required of all AGO employees. Absent an approved medical or religious accommodation or pregnancy exemption, all new hires must be fully vaccinated prior to beginning employment with the AGO. Additionally, new hires are required to receive their first booster shot prior to the start of their employment, or within 30 days of eligibility, absent an approved medical or religious accommodation or pregnancy exemption.

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Do not select MassCareers “apply online” option. Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office. You must apply directly at: www.mass.gov/ago/employment.