Job description

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:
The Inflight Duty Manager (IFDM) is responsible for all aspects of current, contingent and emergency operations while remaining the point of contact for all Inflight related matters in the NOC. The IFDM works with the Network Director, Flight Ops, Crew Scheduling, Hotel Operations, Security and all other operational stakeholders to positively impact flight attendants and sustain an on-time, safe operation 24/7/365.

Serves as the Inflight Duty manager (IFDM) at the Network Operations Center (NOC)
Serves as the SVP Inflight Services representative to the NOC and acts as an integral part of the operational control function of the airline while working with the NOC bridge team (Network Director, Manager of Flight Dispatch Operations, Tech Ops Manager, Flight Operations Duty Manager (FODM) and Crew Resources Manager) and all other operational stakeholders as it pertains to the operation of flight
Acts as the primary Inflight Services first responder during crisis, emergency or irregular operations
As such the IFDM is responsible for making decisions on behalf of the Inflight leadership and providing operational support for flight attendants outside normal base business hours
Utilizes flight attendant and management feedback, monitors base operations, and works with base management and WHQ to improve flight attendant service levels
Has knowledge of and expertise for the JCBA and understands the scope under which the flight attendants
Uses this knowledge to ensure that flight attendants and other divisions comply with the contract in order to improve operational efficiency
Serves as a subject matter expert on company policy, contractual issues, FARs and flight related procedures for all fleets
Maintains knowledge of Inflight operations and procedures and attends training as the need arises to maintain proficiency
Participates in projects/meetings to support the IFDM with appropriate collateral duties assigned
Acts as liaison between Inflight Services and other divisions to provide a consistent, quality product to our flight attendants and customers
Leads and handles continuous improvement and operational reliability efforts
Executes company policy with respect to operational matters
Provides input to the Inflight Services Leadership
Responds to incidents or accidents as vital using NOC/local domicile plan
Serves as Inflight Services on-scene responder as vital during incidents/accidents
Trains as vital to be able to provide this function

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):
Bachelor’s Degree or experience equivalent
Minimum 2+ years of experience in a related field
Must be legally authorized to work in the United States for any employer without sponsorship
Regular attendance and punctuality in accordance with United's policies is required
Attendance is required at work location
Strong communication, written skills & common software applicable to work group
Effective presentation, planning and organizational skills
Conflict resolution and decision making, with ability to lead
Knowledge of software (Windows Outlook, Excel, Word, )
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Current Flight Attendant Qualification
Minimum of 3 years airline experience
Minimum of 3 years flight attendant onboard leadership experience
Working knowledge of FAA regulations

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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