Job description

Ready to be a Titan?
Our top goal at ServiceTitan is to make customers successful - Data shows that the more of our product contractors adopt, the better their businesses perform. We are committed to removing obstacles that prevent all customers from adopting the entirety of our product.
ServiceTitan is seeking a Construction Industry Advisor to improve the customer experience and help make customers and team members successful. This person will oversee and partner in a variety of initiatives that will help our team better understand our construction customers, and help those customers better understand our product.
The Construction Industry Advisor will work cross-functionally with both internal teams and customers. This role reports to the Director of Customer Experience.
What you’ll do:

• Partner with the Construction product and development team to share industry insights and create written and video documentation as to industry workflows, trends, business needs and industry best practices.

• Attend and contribute at product development meetings as a representative of our customers and provide feedback and verification that initiatives and product development are in line with new construction contracting best practices.

• Work cross-functionally, with product marketing and product development, to inform and provide ideas to drive product utilization and optimization.

• Partner with the enablement team to increase the construction industry knowledge across the organization and provide insight so that customer facing roles can effectively speak to our construction companies.

• Build knowledge, competencies and job skills in Titans so that they can deliver value in every interaction with buyers and customers to reach their full performance potential.

• Build and train construction playbooks that reinforce value and outcomes to our buyers and customers.

• Report against success criteria to measure utilization of established best practices.

What you’ll need:

• 5+ years of construction industry experience with a solid understanding of the contracting business

• The ability to learn and follow established processes in addition to developing or adjusting new processes

• Team player with strong interpersonal skills, excellent written and verbal communication skills, and the ability to inspire and motivate others

• Ability to prioritize tasks effectively and thrive in a fast-paced, unpredictable environment

• Adept at project management and cross-functional collaboration

• Ability to pick up and navigate through multiple technical platforms

• Flexibility to travel 20% out of the year to ServiceTitan office, customer onsite, trade shows, etc. based upon travel conditions according to health officials

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Job Type: Full-time

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