About us:

Electri Comms is a creative branding and marketing firm dedicated to tailoring local new customer acquisition campaigns for nationally recognized companies around the country. The idea is simple; grow our client’s new customer baseline, create retentive customers through individualized attention, and add to the overall brand awareness of the client through professional teams.

We are looking for a Inbound Call Center Representativethat will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Type:

Full-time

Salary:

$19.25 - $30.00 per hour

Daily Responsibilities:

• Call Center agent is responsible for providing excellent customer service over the phone and through email correspondence and must meet the Customer’s needs through prompt responses to inquiries and requests
• Call Center agent must possess effective problem solving skills, must consistently provide excellent customer service, and must be willing and able to contribute to the development of a growing team environment
• Answer calls regarding general information about airline travel on Silver Airways and resolve customer concerns
• Perform activities including viewing a computer terminal and navigating menus and screens on a computer terminal and send and receive email correspondence
• Sell ancillary products from incoming calls
• Ability to initiate searches for miscellaneous travel-related information on the Internet

• High School Diploma or GED required; college degree preferred

• Phone-related customer service a major plus

• Familiarity with Microsoft Windows, Word, and Excel applications

• Bilingual language skills a plus
  

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

From: Event Sense Group