Job description

Attendant, Room / Suite Housekeeping

The Hampton by Hilton – Amherst is strategically located between two popular destinations – the Amherst Recreation Complex and the University at Buffalo North Campus.

The Amherst Recreation Complex provides indoor and outdoor sports and recreational activities year-round. Its Northtown Center is the top tourism destination in town.

The hotel is also unique. It is the first one in the nation certified for Universal Design, an emerging standard for socially responsible design.

POSITION SUMMARY

Responsible for the overall cleanliness of assigned rooms. Reports maintenance deficiencies in order to maintain room in compliance with standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

I. Including the following. Other duties may be assigned.

· Clean rooms as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows/tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room in compliance with hotel standards

· Strips dirty linens/towels and removes used amenities from room

· Check maid cart for supplies, stock as needed

· Greet guests immediately with friendly/sincere acknowledgement

· Replenish linen and guest amenities

· Respond to special requests by guests (such as providing extra amenities or service time requests).

II. Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

· Provide customer service to guests, including information about hotel services, activities and local attractions

· Assist co-workers, as requested

III. Other Duties

· Assimilate into the Hampton Inn culture through understanding, supporting and participating in all elements of CARE. Demonstrate working knowledge of the service standards.

· Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

IV. Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

· Ability to arrive to work on time and when scheduled

· Physically able to move large objects such as: carts, large bags of linen, ironing board

· Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles

· Ability to read and recognize room numbers

· Ability to communicate effectively with guests and team members verbally or in written form

· Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room

· Ability to follow all safety procedures / standards and able to recognize and act in emergency situations

SKILLS AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

EDUCATION

High school graduate or equivalent preferred but not necessary

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

NONE

EXPERIENCE

6 months to 1 year cleaning experience in housekeeping or janitorial services preferred. We will train the right candidate!

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

LICENSES OR CERTIFICATES

None

PHYSICAL REQUIREMENTS

Frequency Key: Never – 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 hours; Constant - 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking / Standing Constant

Climbing stairs Occasional

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Frequent

Pushing/Pulling Constant up to 100+ lbs.

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Occasional

Smell Constant

Lifting/Carrying (# lbs.) Frequently up to 50+ lbs.

Travel Never

GROOMING / UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.

Notice:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Job Types: Full-time, Part-time

Pay: From $14.20 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• No nights

Ability to commute/relocate:

• Amherst, NY 14221: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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