BOOK AN INTERVIEW TODAY! CONTACT US AT EMPLOYMENT@WILBURMANSION.COM.

-The Wilbur Mansion is actively searching for efficient, detailed, and customer-focused Housekeepers / Guest Room Attendants to join our team of professionals! Both Part Time and Full Time opportunities available. Currently onboarding now! The Wilbur Mansion is Bethlehem’s newest restaurant, event center, and boutique hotel located at the gateway to North and South Bethlehem. The Wilbur will be opening October 2022. Come join us in creating a community based culture!

The Wilbur Mansion is a family owned venue, managed by Hay Creek Hotels. To learn more, visit wilburmansion.com, Instagram @wilburmanison and haycreekhotels.com We’d love to meet you!

Job Summary:

• Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
• Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.
• Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
• Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
• Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
• Communicate all guest room status changes to Housekeeping department.
• Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.
• Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
• Deliver guest amenities as necessary.
• Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.

Wage:

• $15 per hour + some Tips may be received

Benefits:

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Our Core Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, "I can, I am, I own," empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

Required Experience:

Required Experience:

• High School diploma or equivalent.
• Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
• 1 year customer service experience required, hotel environment highly preferred.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Proven success in handling guest complaints.
• Ability to operate smoothly and professionally under high stress situations.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
• May be subject to successful completion of background check and/or DMV check.