Housekeeper/Room Attendant - Candlewood Suites
Full Time
Cape Girardeau, MO 63703
Posted
Job description
Job Title: Housekeeper/Room Attendant
Position Summary:
Performs routine duties in cleaning and servicing of guest rooms and baths
under supervision of housekeeping supervisor. Room attendant promotes
a positive image of the property to guests and must be pleasant, honest,
friendly and should also be able to address guest requests and problems.
He/She should maintain complete knowledge of, and comply with all,
housekeeping departmental policies/service and the hotel's
procedures/standards. Additionally, maintain complete knowledge of
correct maintenance and use of equipment.
Respond promptly to requests from guests and other departments. Identify
and report preventative or other maintenance issues in public areas or guest
rooms. Performs any combination of the following tasks to maintain
guestrooms, working areas, and the hotel premises in general in a clean and
orderly manner.
Position Summary:
Performs routine duties in cleaning and servicing of guest rooms and baths
under supervision of housekeeping supervisor. Room attendant promotes
a positive image of the property to guests and must be pleasant, honest,
friendly and should also be able to address guest requests and problems.
He/She should maintain complete knowledge of, and comply with all,
housekeeping departmental policies/service and the hotel's
procedures/standards. Additionally, maintain complete knowledge of
correct maintenance and use of equipment.
Respond promptly to requests from guests and other departments. Identify
and report preventative or other maintenance issues in public areas or guest
rooms. Performs any combination of the following tasks to maintain
guestrooms, working areas, and the hotel premises in general in a clean and
orderly manner.
Room Attendant Duties and Responsibilities:
- Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
- Cleans rooms, hallways and restrooms.
- Washes walls and ceiling, moves furniture’s and turn mattress.
- Vacuums, sweeps, mops, scrubs, waxes and polishes floor.
- Dusts and polishes metalwork.
- Collects soiled linen for laundering.
- Received linen supplies from floor shoots.
- Maintains housekeeping carts.
- Removes trash. Empty trash containers and ashtrays.
- Walk all assigned floors at beginning and end of shift to collect newspaper bags, newspapers, trash, soiled linen.
- Pickup clean linen and refill the par stock of linen on each floor pantry.
- Deliver towels, cribs, cots and other items to the guest rooms on requests.
- Sort linen, stock room attendant closets.
- Refill the par stock of guest amenities and supplies on each floor pantry.
- Help with the heavy lifting when super cleaning / spring cleaning of rooms.
- Clean all public areas in the prescribed manner while following department standard operating procedures.
- Remove soiled linen and trash from the pool side and other service area and take to appropriate locations in the prescribed manner.
- Assist in placing bed boards, roll-away beds, extra bed etc.
- Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
- Respond at all times in a friendly, helpful manner to guests and other colleagues.
- Take up any tasks assigned by the supervisors as and when needed.
- Report to work in required uniform and in adherence with the Hotel’s Dress Code Policy.
- Replenishes guestroom and bath supplies.
- Replenish amenities according to the operational standards.
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards
- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning super cleaning etc.) as required
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Cleans the bathroom.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and
- location.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove all dirty linens and replace with the clean par to the designated layout.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check-out rooms, removing dust and
- debris. Ensure correct amount and placement of hangers, extra
- blanket/pillow and luggage rack.
- Dust and polish all furniture.
- Realign furniture to the floor plan.
- Responsible for replenishment of guest complimentary water.
- Attends to guest calls, guest requests /guest complaints in the area assigned.
- Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction score.
- Update status of rooms cleaned on assignment sheet.
- Return and restock cart at end of shift.
- Ensure security of guest rooms and privacy of guests.
- Checks and secures the rooms.
- Must be able to work independently and as a team player.
Prerequisites:
Physical mobility and stamina required, ability to follow instruction, detail-oriented,
professional attitude is required, ability to work independently. Speak with others
using clear and professional language. Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25
pounds without assistance.
Physical mobility and stamina required, ability to follow instruction, detail-oriented,
professional attitude is required, ability to work independently. Speak with others
using clear and professional language. Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25
pounds without assistance.
Education:
High school diploma or equivalent.
High school diploma or equivalent.
Experience:
Previous hotel-related experience desired.
Previous hotel-related experience desired.
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