Job description
Duties and Responsibilities
- Receive, count, weigh and check quality and store all items in safe and efficient compliance with policies and procedures, hotel standards, and federal, state and local regulations.
- Promptly report emergencies, accidents, injuries, missing articles, damaged items and safety hazards to management
- Report any deviations from policies, procedures, hotel standards and regulations to management
- Maintain accurate inventory of all items. Follow established procedures for taking and recording inventory
- Receive and inspect incoming merchandise to ensure quality and for correct billing
- Check all deliveries against purchase order to ensure quantity and quality of goods received
- Prompt transfer of incoming merchandise to appropriate storeroom. Store goods in proper areas. Label, date and perform storage rotation to comply with sanitation and safety standards and regulations
- Ensure security of merchandise
- Keep all storage areas neat and clean at all times
- Use proper lifting procedure to reduce the risk of injury
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, ie: Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by Manager and/or Supervisor
- Support Southern Management's Mission, Vision, and Values
- Comply with Southern Management's policies and procedures
Skills Required
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Excellent interpersonal skills
- Sound leadership and managerial skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
Key Performance Indicators
- Exhibits the following performance expectations:
- Teamwork
- Dependability
- Communication
- Understands Role, Responsibilities and Job Skills
- Time Management and Planning
- Quality of Work
- Safety
- Adhere to response time policy
- Adhere to schedule/work hours
- Cooperate professionally with other departments to accomplish the goals of the department
- Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up [as appropriate, within 24 or 48 hours]
- Work is completed in a timely, professional manner, based on expectations and deadlines
- Accuracy of all required logs and checklists
- Cleanliness of storage areas
- 1 years demonstrated customer service experience, preferably in a hospitality or food and beverage environment
- High School Diploma or equivalent required
Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.
Southern provides:
- A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
- Company paid Group Term Life and AD&D Insurances
- Traditional and ROTH 401(k) with Company contribution
- Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
- Continuing Education
You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.
Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
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