HOTEL MANAGER - The Beach House Dewey/Atlantic Oceanside

Full Time
Dewey Beach, DE
Posted
Job description
Job Details

Description

Are you currently an experienced Operations or Hotel Manager looking to take that next step in your career; if you are, we are searching for YOU!

We are a group of individuals that are passionate and dedicated to our jobs. We strive to deliver exceptional customer service and to create an environment where each person contributes to the overall success of the hotel.

The Beach House Dewey/Atlantic Oceanside hotel complex, is currently looking to add an outstanding co-worker to our management team.

The Hotel Manager will work closely with the current management team and will primarily work 2nd shift or evening hours and will report directly to the General Manager. The position, while not limited to the tasks below, will engage in the following:

  • Interact positively with customers while promoting hotel facilities and services and maintaining a positive working relationship with vendors
  • Ensure all guest concerns are handled in a timely, efficient manner and ensure any outstanding issues from earlier in the day are addressed and followed up on
  • Promote a safe and secure environment for all associates and guests and create and maintain open lines of communication with entire staff
  • Able to “jump in” and provide working support and assistance to each department on a day-to-day basis
  • Ensure company standards, policies, and procedures, are followed
  • Ensure on-going communication logs are regularly updated and maintained
  • Accept and properly record all evening hour deliveries
  • Obtain and present a working knowledge of the property PMS and Payroll systems

Preferred Experience and Job Requirements:

  • This management position will require flexibility with work schedule, that includes the ability to work holidays and weekends
  • Ability to lift and move up to 25 lbs. and able to stand for 8 plus hours in a given day
  • Maintain a professional appearance for yourself and your team
  • Proven track record of managing teams
  • Experience in conflict resolution
  • Ability to think on your feet and take appropriate action
  • Excellent listening and verbal communication skills
  • Working knowledge of hotel accounting principles
  • Continuously promote an exceptional hospitality environment

ABOUT TBC HOTELS

As a part of The Bernstein Companies, TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. In accordance with this, TBC Hotels was honored to receive consecutive Washington Post Top Workplace Awards in 2018, 2019 and 2020.

The Bernstein Companies is one of the oldest commercial real estate firms in Washington, D.C., and purchased its first hotel in 1982, thus entering the hospitality industry. Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States.

Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about their actions are critical to who TBC Hotels is and how we operate.

Relationships, Integrity, Legacy, Entrepreneurial Spirit and Hospitality

Qualifications

Experience

Required

2-5 years: Management experience in a service environement.

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