Position: Guest Service Agent

Reports to: Front Office Manager

Schedule Information

• Full Time (32-40 hrs)
• Typical Shifts: 3:00p-11:00p
• Occasional midday shifts 10:00a-6:00p (approximately 1-2x per month)
• Comply with attendance rules
• Work weekends on a regular basis

Job Description: Greet and register guests, providing prompt and courteous service.

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, and respond with the appropriate action.
• Complete the registration process by inputting & retrieving information from the computer, and confirming pertinent information. Promote sales initiatives. Make an appropriate selection of rooms based on guest needs. Provide welcome folders containing room keys, certificates, coupons, as appropriate.
• Verify/swipe credit cards for authorization. Handle cash, make change and balance an assigned cash bank. Accept and record vouchers, travelers checks, and other forms of payment.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate with guests. Retrieve mail/packages.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conduct research, develop effective solutions, negotiate results. Listen and extend assistance. Remain calm and alert during emergency situations and heavy hotel activity.
• Perform any other job related duties as assigned.

Benefits:

• Free meal with each shift, prepared fresh daily
• Discounted bus pass
• Employee discounts on hotel rooms and restaurant purchases
• Bi-Weekly pay
• Paid Time Off accrues each pay period
• Health Insurance (avg. 30+ hrs per week)
• Dental Insurance (avg. 30+ hrs per week)
• Vision Insurance (avg. 30+ hrs per week)
• Life Insurance (avg. 30+ hrs per week)
• Aflac (avg. 30+ hrs per week)
• 401(k)

• Must be 18 years or older
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Ability to use a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with customers, with high levels of patience, tact and diplomacy.
• Ability to establish and maintain effective working relationships with associates and customers.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.