Job description
$17 - $18 hourly
Responsibilities:- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Mitigate customer complaints as needed
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- Bookkeeping: keep accurate records of all hotel guest account information
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Well-versed in taking telephone calls and handling stressful situations
- High school diploma, GED, or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Located just outside of Seattle and Tacoma, La Quinta® by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.
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