customer satisfaction.

Job Functions

• Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g. high chairs, special menus.

• Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.

• Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces features of the day.

• Keeps hostess area stocked and clean, e. g., to-go items and bakery products.

• Handles incoming telephone calls immediately and takes to-go orders as appropriate.

• Maintains proper supply of clean menus.

• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.

• Assists service personnel in clearing and setting tables.

• Resolves complaints as he/she becomes aware of them and advises management of any complaints received.

• Assists other service personnel as needed.

Accountabilities

Customers are greeted and seated in the order in which they arrive in a pleasant and courteous manner following company timing standards. Guest check transactions are handles properly to ensure that register totals balance at the end of the shift.

Essential Functions

• Ability to lift and carry supplies and equipment up to 30 lbs
• Ability to raise a tray weighing up to 25 lbs to shoulder height
• Able to bend, stoop, reach, wipe, lift, and grab
• Must have sufficient mobility to move and operate in work area
• Must be able to stand and walk throughout a 4 to 8 hour shift
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to observe and differentiate between monetary denominations
• Must be able to serve all Denny’s menu products
• Must be able to operate point of sale system
• Must be able to work around potentially hazardous chemicals
• Ability to communicate with guests.