A premier destination in Northwest Florida! Sandestin® Golf and Beach Resort is located on 2,400-acres between the beautiful emerald green waters of the Gulf of Mexico and the shoreline of the Choctawhatchee Bay. Work amongst the most gorgeous backdrops with a company that not only provides a commitment to excellence to guests but also to our people that deliver this experience. Are you the next great addition to the team? Come make memories with us!

General Purpose:

The Hospitality Industry Training Manager will help drive Sandestin Investments, LLC’s values and philosophy and ensure all training and development activities are strategically linked to the organization’s vision and core values. Works with the Executive Director of HR, the departments, and the employees responsible for their training initiatives and goals. Identifies and addresses employee and organizational development needs. Conducts training needs assessments. Assists with designs and development of training programs and facilitates the delivery of both customized and/or standardized programs. MUST have current Hospitality Industry Training experience.

Essential Duties:

• Administers employee training programs and department customized programs
• Displays leadership in guest hospitality, exemplifies excellent guest service and creates a positive atmosphere for guest relations
• Helps departments identify specific behaviors that will contribute to service excellence
• Ensure employees receive on-going training to understand guest expectations
• Use effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
• Meets and/or speaks with department heads and trainers on a regular basis to support training effort
• Observes behaviors of employees and provides feedback to individuals and/or managers either directly or via service audit
• Evaluates training programs effectiveness
• Creates a work environment in which people are able to perform to the best of their abilities
• Partners with the Executive Director of HR as well as operational leaders to assess if employees demonstrate effective technical and leadership skills
• Reviews Unifocus, Revinate, Google, Tripadvisor, Preferred, Glassdoor and other data to identify areas of improvement
• Ensures adult learning principles are incorporated into training programs
• Works with departments on updating and completion of training manuals, SOPs, and standards
• Certifies designated individuals in Train the Trainer program
• Ensure all training and development activities (department specific and general property training) are strategically linked to the company & property mission and vision
• Aligns current training and development programs to effectively impact key business indicators
• Maintain training records in ADP
• Submit room requests to convention services a minimum of one month in advance
• Maintain company organizational charts
• Facilitate Talent Review on an annual basis and add in creating training plans for employee growth and development
• Conduct stay and exit interviews to collect feedback for continuous improvement.
• Provide monthly reports and maintain metrics of training status
• Drives Sandestin’s brand values and philosophy in all training and development activities
• And any other duties as assigned

Education:

• Bachelor's degree highly preferred
• Minimum 2 years of experience in a training and or human resources environment with experience in instructing workshops such as Train the Trainer, Supervisory Skills, Leadership Seminars, Orientation, Forbes Five Stars/AAA Five Diamond, etc.

Basic Required Skills:

• Must be organized and have excellent time management capabilities.
• Has a contagious and positive work ethic, inspires others and models the behaviors of a genuine, caring, and friendly individual.
• Ability to instruct, coach and effectively correct performance
• Be a dynamic and engaging speaker
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Requires good communication skills, both verbal and written.
• Must have knowledge of Microsoft software such as Excel, Word, and Outlook.
• May be required: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

• Work tasks are performed indoors and outdoors. Temperature is moderate and controlled by the environmental systems while inside and controlled by nature outside.
• Must be able to stand and exert well-paced mobility for up to 5 hours in length.
• Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift items weighing up to 25-50 lbs. as needed.
• Needs to be able to push and pull carts and equipment weighing up to 200 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Certificates/Licenses: None Required