Randall Reilly is a growth platform for vital national industries such as transportation, construction, and agriculture. Through a combination of people and tehcnology, we give our clients unique capabilities to sell and serve their customers better. We create better relationships, better insights, and better result in sales, recruiting and other essential services that drive sustainable growth for our clients.

Primary Responsibilities of Role

• Assist associates with all technology-related issues and requests
• Promote relationships with the end-user community to ensure that expectations are set and fulfilled appropriately
• Document processes and procedures to promote an organized approach to problem management
• Help ensure that support tickets are entered, picked up, worked and closed in an effective and efficient manner
• Support the allocation of technology resources to ensure an optimal business environment
• Track time spent on support tickets

Competencies

• Functional/Technical Skills
• Integrity and Trust
• Listening
• Problem Solving
• Technical Learning
• Priority Setting

Work Experience

• Experience working in an IT helpdesk or other similar technology role is strongly preferred
• MIS or other technology-related degree is preferred
• Experience with problem solving and/or troubleshooting issues is preferred
• Experience with ticket management is a plus

Skills

• Experience with using and/or troubleshooting Office 365 and/or Google Workspace - Preferred
• Experience with Active Directory accounts/security light management - Preferred
• Experience using and/or troubleshooting Windows and/or Mac OS issues - Preferred
• Experience working with printers, copiers, phone systems, internet routers, etc. - Preferred

Perks/Benefits

• Competitive compensation.
• We believe in propelling people to the best version of themselves.
• We offer medical, dental, vision, FSA, 401k, life insurance products and more!
• 11 paid holidays + PTO.
• You're off on your birthday! Or a day in the month of your birthday - whatever you choose.
• Fitness membership reimbursement! We believe physical and mental health is important.
• You'll work in a highly collaborative and flexible environment.
• We are growing but highly value relationships.

The following compensation is a good faith estimate and is provided in accordance with applicable state laws. The base pay generally ranges between $24.00/hour - $26.00/hour. This range is an estimate bases on an applicant's skills, experience and training. Due to asset management duties, this position is required to be on site in the Charlotte office.

Must be authorized to work and reside in the United States

Equal Opportunity Employer