Helpdesk Specialist

Lafayette, LA (Fully Onsite)

***This position requires the ability to obtain a Public Trust Clearance to be considered. ***

Join the team who values your skills and expertise. Cherokee Nation System Solutions (CNSS) helps federal agencies improve productivity and find innovative solutions. Taking a personalized approach, CNSS offers a complete line of innovative services and consulting to government agencies, including call center, application modernization, data utilization, advanced analytics and IT infrastructure. Your valuable skills can help us give customers the support they deserve and the quality they expect from our team – a team of experts, like you.

Cherokee Nation System Solutions is part of Cherokee Federal – a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation’s mission around the globe for more than 60 federal clients. For more information, visit cherokee-federal.com.

SUMMARY

This Helpdesk Specialist I position consists of answering trouble calls from local and remote staff and perform basic system administration of microcomputer operating systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive customer assistance requests, log requests into tracking system, and assign, plan, and schedule tasks.
• Test, integrate, and maintain project specific hardware and software in a multi-platform Local Area Network (LAN) or Wide Area Network (WAN) environment.
• Maintain all hardware, software and resource databases related to IT operations including:
  • Update Asset Management database when hardware is received, moved, modified or disposed of
  • Operate resource-tracking software (print monitors, disk management, etc.).
  • Operate badging / access control system
  • Update licensing information in the appropriate Center tracking method as software is procured, installed, moved, or uninstalled.
• IT Support Services employs unified contact methods (voice, e-mail) across all locations (Baton Rouge, Davie, Gainesville, Lafayette).
• Contact vendors to diagnose software problems or schedule equipment repairs under warranty.
• Provide IT acquisition support to staff consisting of specifying equipment and software configurations and pricing for purchase, ensuring compliance with all guidelines.
• Provide the client with Conference Room services, assisting customers with technical aspects of computer presentations, projection equipment, and video.
• Provide customers with local and remote technical assistance in executing new and existing software and hardware.
• Provide telecommunications services to include resetting voice mail passwords and cellular phone assistance.
• Serve as liaison between client IT Service Desk, enterprise services, and internal customers.
• Install and configure Windows, Mac, and Unix-based systems and software
• Assist with DAR (Data at Rest), categorizing data according to client standards, labeling storage areas and media, and encrypting laptops.
• Follow all applicable Standard Operating Procedures, including Ticket Management, which details all steps required to properly manage IT help requests.
  

EDUCATION and/or EXPERIENCE

• Requires 2-4 years of experience in microcomputer maintenance and operation and 2 years of experience in a networked environment.
• A+ and similar certs are helpful, but not required.
  

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to perform basic system administration of microcomputer operating systems (Windows, Linux, OS X). Windows is the large majority of our installations.
• Operate various resource tracking software (print monitors, disk management, etc.).
• Properly diagnose computer and peripheral hardware and software issues, including performing research via Internet searches, etc.
• Install and configure hardware and software on local microcomputer systems.
• Understand network protocols and operation (OSI model) to perform basic networking and telecommunications diagnostics.
• Ability to successfully pass a federal background check and a drug screen
• Cherokee Federal employees are included as covered employees in U.S. Presidential Executive Order 14042, which mandates Covid vaccines for federal contractors. Executive Order 14042 is currently blocked from enforcement pending court proceedings. Therefore, Cherokee Federal is halting the application of the mandate; however, if the injunction is lifted, Cherokee Federal will restore administration of the vaccine requirement.
  

WORK ENVIRONMENT

Office environment, travel for meetings and/or training may be required. This position is onsite at federal client location in Lafayette, LA

ABOUT THE TEAM

Cherokee Federal is a collective group of subsidiary companies of Cherokee Nation Businesses (CNB). CNB is the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing, and mission solutions portfolios – ranging from advanced data analytics and telehealth to cybersecurity, cloud and logistics.

Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600+ employees work in 20+ countries, 50 states and 2 U.S. territories.

Why Cherokee Federal? Visit cherokee-federal.com to learn why you should join our team!

Compliance

Cherokee Federal is an equal opportunity employer. We are committed to prohibiting discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, union affiliation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations governing all aspects of the relationship between the Company and its employees, including, but not limited to, recruitment, employment, promotion, transfer, training, working conditions, wages and salary administration, employee benefits, and application of policies. The policies and principles of EEO also apply to the selection and treatment of independent contractors, personnel working on our premises who are employed by temporary agencies and any other persons or firms doing business for or with the Company.

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