Job description

We are an award-winning supplier of outsourced technical support for small and medium-sized businesses, and we’re looking to hire computer technicians that are eager to help our customers as we grow. Because we support hundreds of business networks, there is endless opportunity to learn how to setup/troubleshoot many different server, storage, firewall, and network security solutions. Do you have little or no I.T. experience? No problem. We have great training programs to allow you to grow into an I.T. career. Great opportunity for internal promotion and advancement.

Wasatch I.T. exists to provide stability for businesses through strategy, security, systems and support. But the reason why we do this is to provide every client with such extraordinary value that they can’t imagine life without us as their partner. At our core, we believe in continuous refinement in I.T., as well as in our lives & communities. We know that the more we grow, the more we can give to our customers, families and the world.

Enjoy a great company culture and great benefits that include insurance (health, dental, vision, life), 401(k), gym membership, wellness program, stocked break room, PTO, paid time off for your birthday, and more! We were the recipient of the Best Places to Work 2021 from Utah Business Magazine and again in 2022 by Salt Lake Tribune. Check us out at www.wasatchit.com.

Responsibilities

The Help Desk Technician is responsible for handling first level support of service requests trough email and inbound phone calls. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

• Exemplify the FASTER System at all times.
• Document customer issues and steps to replicate the issue that come in through phone, email, etc.
• Perform installation and configuration of software within the standards of Wasatch I.T.
• Respond or escalate managed service issues created in the ticketing system.
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Check the success or failure of disaster recovery solutions; backup and restore. Escalate to the necessary resource.
• Documentation and replication at the network level issues: WAN connectivity, LAN connectivity, and security issues.
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
• System documentation maintenance and review in ticketing system.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Qualifications

Previous I.T. or customer service experience a bonus but not required. We hire based on your ability to work with people, while learning and growing through training and experience. Wages are based on experience. Wasatch I.T. requires a background and credit check for all employees.

We participate in E-Verify.

Work Remotely: No

Job Type: Full-time

Pay: $18.00

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Salt Lake City, UT 84101: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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