Job description

Job Description

Join us at ProviderSoft! We are a web-based commercial SaaS company serving clients in the Early Childhood Development field, including Early Intervention, Preschool, and ABA programs.

As a Help Desk Specialist at ProviderSoft, you will be working to ensure that our Clients can successfully use our software system on an immediate basis.

You will need to be intimately familiar with how it is our Clients operate and interact with our software. You’ll be making sure that Clients make use of new and existing functionality to meet their workflow needs. You will be able to work in partnership with Clients to help answer system and workflow questions and assist Clients in achieving their goals within the system. You will be responsible for researching potential issues reported, and providing quick and thorough responses.

Working with our business analysts and developers alike, you’ll be applying your knowledge of the system and our customer’s needs and operations to provide personal, exemplary customer service.

Responsibilities

• Provide exemplary customer service to Clients via phone and email

• Create video and wiki materials to aid in the support of all Clients

• Provide and solicit User feedback for new features of the system

• Learn and utilize the internal case management tool for all Client Support

• Assist Client Services Department to implement and communicate with new and ongoing Clients

• Assist Development Department by seeking feedback from Clients on new products and features and communicating system and usability issues

• Assist QA Department by testing interfaces and new development

Requirements

• Bachelor’s degree, preferably in a related field

• Experience in software support specifically
• Understanding of business requirements and the ability to translate these into functional and efficient support for Clients

• Demonstrate a Customer Service focus and attitude, and good interpersonal skills while maintaining professionalism

• Self-starter with ambition who wants to help grow the company and eventually be considered for an Account Manager role

• Computer and software savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.

• Exceptional written and verbal communication skills

• Attention to detail; willingness to wear multiple hats

• Extreme discipline in working in a telecommuting environment; ability to work independently in an effective and productive manner

• Must have a working computer with reliable and speedy internet connection

Location

Your home! ProviderSoft's regular office is a virtual network; we are fully remote. Each member of the team works from home communicating via Teams and coordinating with online project management tools.

If this sounds like your ideal position, send us your resume and cover letter!

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Help Desk: 2 years (Required)
• Customer service: 2 years (Required)
• SaaS: 2 years (Required)

Work Location: Remote

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