Job description
Ocean Bay, LLC, a subsidiary of Three Saints Bay, LLC and a Federal Government Contractor industry leader, is seeking a looking for an experienced Help Desk Managerto join our Teams in El Paso, TX, Medford, OR and Westin, FL!
Responsibilities:
Able to communicate with all levels of management within DEA and the customers supported by the contract.
Effectively and efficiently plan, organize, and manage all employees assigned to the specific task area. To include:
1. day-to-day administrative direction of contractor personnel;
2. assignment of staff personnel in accordance with workflow requirements
3. establishment or improvement of procedures and controls, where necessary, to ensure that all services meet schedules and production standards.
Answer calls and emails during high volume periods in addition to duties above.
Requirements:
U.S. Citizen
Bachelors Degree
Must be able to pass a pre-employment background check
Must be able to pass agency clearance
Minimum six (6) years of experience in a customer service operations setting with a minimum of two (2) years management and supervision for systems and procedures, including the development, implementation, and maintenance of policies, procedures, and projects.
Minimum Eight (8) years of related experience is equivalent to a four-year degree.
Position is located in El Paso, TX, Medford, OR, and Westin, FL
Apply at:https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=46&rid=2976
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
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