Job description
The Essex Westford School District is seeking a Help Desk Associate to perform various specialized computer installation and support functions. This position serves as a resource to classroom teachers and the educational technology team to integrate technology in the classroom in support of student learning. This is a very front-facing position, and a strong commitment to customer service is key to success. This position is full-time year-round Monday-Friday.EWSD offers excellent benefits including generous paid time off, medical, and dental insurance, life insurance, a retirement plan with up to 6% employer contribution, and tuition reimbursement. Primary Position responsibilities include:
- Answering phone and Helpdesk questions for a wide variety of users at EWSD
- Function as the primary contact for the I.T. Department and facilitate and prioritize work orders.
- Set up e-mail and user accounts.
- Maintain and update district technology hardware and supplies inventory.
- Work cooperatively under the direction of the Director of Technology and Innovation.
- Maintain Stats page for the I.T. Department.
- Oversee and carry out various day-to-day departmental administrative functions.
- Prepare basic user instruction guides to assist teachers.
- Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Serve as a roving Helpdesk support as needed from location to location in the District
- Act as a technical resource in assisting users to resolve problems with equipment and data implements solutions or notify outsource providers as required.
- Minimum of two years of directly related experience, including computer network experience.
- Knowledge and ability to install, configure, upgrade, troubleshoot and repair applicable software, hardware, and peripherals.
- Strong experience with Google Suite, Microsoft Office Suite, projectors, large display monitors/ TVs, and other media systems.
- Excellent analytical/problem-solving skills
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