Job description

AKA Hotels + Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family.

AKA Hotels provide short stay accommodations with a high‐quality, livable experience. Now for the first time, the friendly service and attention to detail travelers have come to expect from AKA is available nightly and weekly stays. We are constantly expanding and are opening a second hotel in Boston! We are looking for an eager and passionate Group Sales Manager to help oversee both properties.

TEAM MEMBER REQUIREMENTS:

• Develop and maintain an account base between two Boston Based hotels to achieve hotel revenue goals.
• Be responsible for and implement a sales action plan for the development of the designated market segments which includes telephone/direct mail solicitation, personal call program, related sales trips, trade show participation and entertainment.
• Achieve annual goals as designated by Director of Sales
• Respond promptly to all inquiries and correspondence from clients, prospects, and lead referrals.
• Respond promptly to requests by Director of Sales and Director of marketing for reports and other assignments. Execute sales calls and sales trips as designated.
• Achieve sales and revenue goals as specified in the goal setting process.
• Develop working relationship with hotel department heads and operational areas.
• Follow up on all assigned sales leads.
• Be knowledgeable of local and national competitive hotels and marketing strategies.
• Follow up with clients during meetings, according to KCI standards.
• Provide weekly and monthly reports of sales calls and marketing actions as requested by Director of Sales.
• Maintain efficient and time processing of paperwork, files and reports General
• Respect guidelines of confidentiality and code of ethics in all company areas.
• Promotes and applies teamwork skills at all times
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Remains current with (two) hotel information and changes

DESIRED SKILLS:

• Strong guest service, problem solving and decision‐making skills
• Must be energetic, self‐starter and self‐motivating
• Superior organization skills in high pace environment
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills
• Strong time management, organization skills with an emphasis on attention to detail
• Must be able to interact with a diversified group of people both internally and externally

REQUIRED QUALIFICATIONS:

• A minimum of 2-3 years hotel group sales experience required
• Bachelor's degree (B. A.) from four‐year College or University
• Must be extremely flexible and adaptable to daily frequent changes in a fast pace environment
• Must have proficient knowledge of a variety of computer software applications in word processing
• spreadsheets, database, and presentation software (MSWord, Excel)
• Flexible schedule required based on clients needs and time zones
• Excellent communication, organizational and guest relations skills
• Excels in a fast-paced work environment
• Knowledge of hotel sales systems, Delphi a +
• Team Member should have intimate knowledge of Boston neighborhood
• Partner with AKA Sales leadership and Hotel AKA Back Bay Leadership team to open hotel and achieve 2022 and 2023 budget expectations aligned with the proforma
• Expert in Hotelligence, Agency 360. Monitor production on a weekly basis, provide and implement suggestions to help maintain or increase market presence and market share within the agency and transient segment
• Prepare reports as required by Managing Director and VP of Sales
• Partner with AKA brand sales team to refer business
• Build relationships with competitive set, fully verse of what market offers and what decisions need to be made to steal share in the transient segment
• Represent AKA brand for specific trade shows and local events, virtual and in person
• Function as a representative of the AKA Hotels + Hotel Residences culture to all team members and guests
• Approach all encounters with guests and Team Members in a friendly, service‐oriented manner
• Promotes a happy, secure, and healthy work environment
• Maintains guest privacy and confidentiality by protecting all personal information

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• 7 Paid Company Holidays

Accolades: World's Best Hotel Residences - International Hospitality Media Awards 2020+2021

Company website: https://www.stayaka.com/

EOE/AA/Disabled/Veteran

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Boston, MA 02116: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Boston, MA 02116

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