Valley Forge Casino & Resort is looking for a Group Rooms Coordinator to join our growing Sales Team. The right candidate will thrive in a fast-paced environment, is data driven, analytical and specializes in customer invoicing.

SUMMARY DESCRIPTION:

The Group Rooms coordinator is responsible for assisting our clients with their housing arrangements. This role supports the client’s experience from the point that the contract turns definite to a few days before arrival when the information is transferred to the Front Office for execution.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• 
  Building room blocks in LMS
• Creating & sending booking links to clients
• Managing room blocks between Delphi and LMS to ensure sell through
• Auditing online and call in reservations
• Scrubbing for duplicate reservations as needed
• Ensuring all contractual terms pertaining to the room block are met (i.e. comp policy, upgrades.)
• Acknowledging when the cutoff date arrives
• Routing of billing for rooms
• Coordinating with reservations on block updates
• Preparing all check requests and back up documentation for commission payments (including advance payouts.)
• Coordinating with Conference Services Manager & Accounting to ensure that all master billing pertaining to the room block is accurate.

ENSURING EXCEPTIONAL CUSTOMER SERVICE:

• Create an atmosphere that meets or exceeds guest expectations
• Set a positive example for both team members and guests
• Interact with guests to obtain feedback on quality and service standards
• Respond to and manage situations requiring service recovery
• Strive to improve service performance

JOB SPECIFICATION:

Bachelor's degree preferred

Three (3) years of experience in a similar position preferred.

• Must be at least 21 years of age.
• Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, and Excel; LMS, Salesforce and others.
• Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
• Broad understanding of managing all aspects of meetings and catered events
• Must have exceptional communication, interpersonal, customer service, and negotiating skills.

• Must be able to obtain/maintain any necessary licenses and/or certifications.