Description

Definition: The Outside Operations Supervisor will lead the Member Service Staff throughout the Golf operation. This role involves working closely with the Member Service Staff associates to provide the best golf experience for our Members and Guests.

General Duties:

Golf Operations:

• Responsible for demonstrating the highest level of Member and guest service.
• Assist Golf Professional staff daily with any issues or concern with Member Service Staff.
• Check on consistency across golf operations each shift.
• Verify all Member Service Staff are in appropriate uniforms with name tag and properly groomed.
• Check with Member Service Staff that all golf cart staples are ready at the start of the day.
• Confirm appropriate staffing levels at each location (assisting the Member Service Staff if necessary).
• Assist with tournaments (MGA, WGA, Resort Groups & Member Events).
• Lead our Member Service Staff to operate consistent with our HSBR culture.

Tournaments:

• As the Outside Operations Supervisor you will be involved with our events throughout the year.
• Oversee set up of golf carts to ensure they are properly staged for events.
• Work with professional staff to ensure all golf carts are prepared correctly for each event with rules sheets, scorecards, pin sheets and all other golf cart staples.
• Direct Members Service Staff on flow pattern of golf carts along with handling arrival and departure.

Training:

• Responsible for overseeing the training of current and new Members Service associates.
• Create or revise training program used for all golf operations.
• Implement training with Member Service Staff.
• Oversee daily that performance standards are being met or exceeded.
• Use corrective action as needed to reinforce our training program.
• Create positive workplace where staff can exemplify: “I Am HSB.”
• Lead by Example, training to gain the most out of our Member Service Staff.

Employment Standards:

• Must be 18 years of age.
• Previous experience is required.
• Requires excellent oral and written communications skills.
• Must have neat and pleasant overall appearance
• Comprehend reading materials, speak, read and write English
• Have a current driver’s license.
• Maintain and promote a superlative professional image with the community.

Physical & Mental Requirements:

• Possess a friendly demeanor and a positive attitude.
• Ability to work under stressful conditions.
• Must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Frequently exposed to moving objects and outside weather conditions.
• The noise level in the work environment is usually minimal.
• Requires problem solving abilities.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)