Dealership:

General Sales Manager

The General Sales Manager manages the activities of all sales staff ensuring sales targets and customer service levels are achieved. This individual is responsible for training, cross-training, and development of all sales staff. The General Sales Manager serves as the liaison between the sales staff and Support Services, ensuring compliance to all company policies and procedures. This individual completes all reporting and administrative procedures as required.

The General Sales Manager reports to the General Manager.

The General Sales Manager directly manages Sales Managers, F&I Managers, Lot Attendants, and Sales Representatives through the Sales Managers.

Position Overview

A rea of Responsibility

• Sales Process Management
• Ensure vehicles sales goals are attained by holding Sales Manager and Sales Representatives accountable to Lithia sales process and customer experience.
• Manage daily activity of Sales Managers and sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
• Ensure Sales Managers are engaging directly with the customer. When there isn’t enough Sales Management coverage, GSM engages directly with customer.
• Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
• Sales Staff Recruiting, Training and Development
• Train Sales Managers and sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
• Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
• Customer Engagement
• Ensure all customers greeted promptly in a professionally and friendly manner.
• Address and resolve escalated customer concerns promptly and professionally.
• Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
• Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
• Administrative Duties
• Prepare and communicate work schedules for all sales related staff.
• Complete all month-end procedures accurately and on time.
• Participate in store meetings including, but not limited to, Sales Receivables, Save-a-Deal and Store Manager meetings.
• Track ad sourcing by communicating with customers to identify what brought them to the store.

Additional Qualifications

The following knowledge, skills and abilities are needed to be successful in this position:

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – ability to prioritize workload and manage one’s own time
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills

Proficiency Standards

• Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
• Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
• Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives
• Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader
• Commitment - Strives to become a dynamic and dedicated leader who is committed to the standards and mission of Lithia, by providing opportunities for our people to excel and grow in a positive, respectful work environment
• Innovator - Creates positive change by taking on new challenges and providing solutions to improve current processes that add value

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds, safe driving based on current conditions and applicable laws.
• Working Conditions: Moderate to loud noise and exposure to outdoor weather conditions.

Lithia Hiring Requirements

• High school graduate or equivalent.
• 18 years or older
• Possess an acceptable driving record and valid driver’s license in state of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen

NOTE: This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.