Job description
General Manager
Trailhead Lodge Hotel
Tupper Lake, NY
Is this for you?
Are abundant opportunities to grow into new roles and responsibilities in a fast-paced, high-growth organization appealing to you? Do you like being a part of a world class team that inspires and supports one another? Are you passionate about hospitality, travel, and experiences? Would you like the daily opportunity to make a difference in others’ lives?
If you answered yes to these questions above, then keep reading, and apply to join the tribe and embark on your next career adventure with Weekender by taking the first step below!
Why Weekender?
Because we are a young company and team of ambitious, mission-driven Weekenders working together to change how people travel and experience the world through adventure. It is our vision to inspire the next generation of travelers to adventure more into the great outdoors, to roam freely and explore new areas and activities, to find or nurture their passions, and to connect with themselves, those they love, and the world around them more deeply. This is also our vision for ourselves, for our team, and for our culture here at Weekender.
The Role
Weekender Hotels (https://weekenderhotels.com) is looking for an experienced General Manager with a demonstrated history of success in hospitality, people management and guest services. The ideal candidate will have strong and demonstrated management skills, leadership skills, and will work well in a self motivationally structured environment.
This person will report directly to the Regional and Area Manager and be responsible for leading the day to day operations at Trailhead Lodge Hotel in Tupper Lake, New York. This is an onsite, live in position that requires availability on weekends and holidays. This position follows the seasonality of the hospitality industry and business demand in Tupper Lake, NY. This position requires a high level of comfort with customer service, high end guest related requests and professionalism.
This is a unique opportunity to…
\uD83D\uDC49 Join a less-than-two-year old startup as one of our General Managers at one of our properties, with the ability to have an immediate impact and influence on the company
\uD83D\uDC49 Work flexibly - this is a live on site role, working around the demands of the 24 hour hotel operation, scheduling team members to cover days off and structuring the scheduled based on business demand, including making your own schedule, with the best interest of the hotel and business in mind at all times
\uD83D\uDC49 Have an immediate impact on one of Weekender’s properties, an intimate and high end guest inn at the heart of Tupper Lake, NY
\uD83D\uDC49 Have day-to-day impact on the direction of our company through helping us hit aggressive growth goals at your respective property that will boost our ability to achieve our vision to change how the next generation of travelers experience the world, themselves and those they love through our properties and experiences around the world
\uD83D\uDC49 Gain intentional investment into your own continued education and training, with professional development and coaching opportunities through partnership with Cornell University and professional coaching organizations we have at Weekender, career advancement opportunities as we are growing quickly and look to promote within wherever we can first, and a strong culture of lifelong learning and development, both professionally and personally
\uD83D\uDC49 A competitive and attractive benefit package and perks, opportunities to grow, and achieve new heights professionally and personally
\uD83D\uDC49 And so much more!
About Weekender
Our Mission
It is our mission to inspire the next generation of travelers through adventure! We are committed to bringing “The Weekend” back to the lives of our guests.
We are wildly passionate about helping our guests find more of that feeling and emotion from weekends past: that sense of adventure we get when we head into the great outdoors on a new hike; the calm and sense of place we feel by slowing down with a good book on the dock and watching the sunrise over the lake; the feeling of community and friendship as we gather around a warm campfire to share stories and s’mores after a full day outside adventuring.
We endeavor to help bring the energy, the emotion, and the nostalgia of “The Weekend” back to the center of our guests’ lives at Weekender.
Our Vision
It is our vision to grow Weekender into an international adventure & experiences hospitality brand that changes the way people interact with space, place and activity as they explore the world through adventure.
Our Values
Be Adventurous
We believe in living a life of adventure, exploration, wanderlust and growth.
Be FreeWe believe in living free, following our passions, and creating a lifestyle by design…one that allows us to live our fullest lives as the most activated and aligned version of ourselves.
Be Inspirational
We seek to be inspired by the world around us and inspire others in our approach to life, travel and adventure.
Be Humble
We believe we must remain students of the world; always learning, listening, improving…in order to live a truly fulfilling and enriching life.
Be of Service and Friendship
We believe in serving others and the world with the unique gifts we’ve each been given.
Be of Integrity
We believe in always acting in integrity, doing what we say when we say it, and being honest and transparent.
About The Role
What you’ll be responsible for
Responsibilities:
Manage and Oversee Front Desk
- Responsible for most (virtual and time on property) front desk hours-Managing reservations, customer service and guest experience
- Responding to all reviews and handling any customer complaints or issues
- Developing pricing strategies and packages
- Answering phone and handling any after hour emergencies or calls from in-house guests in a time; be available holidays and weekendsManaging employees, setting schedules, submitting payroll
Managing time off and scheduling according to forecasted revenue and budgets
- Able to build and retain a team
- Controlling payroll costs to associate with business needs
- Act as onsite HR department to resolve all employee issues
Support and Drive Housekeeping Department
- Support housekeeping roles in duties such as cleaning common areas, helping with hot changes on busy weekend, keeping up with laundry etc
- Paying close attention to and maintaining outside appearance and gardening
- Managing contractor and vendor relationships, inventory and procure all cleaning items, linens so forth and manage communications, and payment coordination with the accountant.
Support and Drive Maintenance
- Scheduling maintenance as needed, whether repairs and maintenance, or project-based, or emergency situations
- Property physical plant maintenance oversight and management of work orders for maintenance person and outside contractors to bid and handle, in coordination with existing policies for approval
- Able to do yard work, deep cleaning and other tasks in shoulder seasons when team prepares property for seasonal opening
- Some general knowledge of maintenance issues and how to proceed in repair
Sales functions (answering phone calls/texts/emails from potential customers looking to book and existing customers in a timely manner with a focus to converting to sale and delivering a superior and memorable guest and customer service experience
- Training certain employees in Cloudbeds (reservation system)
- Creating special offers and promotions based on seasonal business
- Driving on-property organic social media and marketing content and/or sending applicable and appropriate content to the marketing department for posting and social presence
- Attending a monthly sales/marketing meeting
- Coordinating and managing the local revenue management function in coordination with Weekender strategy and team
Help the marketing function with direction and guidance from CMC (Chicago Marketing Consultancy), our marketing agency, on a to-be-determined clear division of responsibilities and roles, and schedule of marketing activities
- Attending a monthly marketing/social media meeting Other miscellaneous activities falling under the purview of General Manager of the business and property
Renovation of the Trailhead Lodge hotel
The renovation process on this hotel is anticipated to take approximately 2-3 months. During this period of time, you will be responsible for communicating closely with the general contractors, the contracting team, your Area and Regional Manager and with Keir, our CEO. This process will involve attention to detail when it comes to ordering materials, furniture and any other necessary requests from the design and construction/ordering department to get the renovation completed and to Weekender brand standards.
Duties will include:
- Getting counts on any items for order (how many night stands, how many beds, how many light bulbs, etc.)
- Communicating clearly and often with the General Contractors, Foreman and Design Team
- Receiving shipments and deliveries of materials and items, ensuring property count and checking for any damage upon arrival and reporting any incidents to the Area and Regional Manager
- Helping to select various design related items and offering opinions on selections based on functionality, design and longevity
- Assisting and communicating with our head of IT in regards to TV installations, wifi upgrades and any additional requests needed to complete the technology related scope of the renovation project
Note: this isn’t an exhaustive list of roles/responsibilities as a General Manager. Furthermore, job duties may change to meet the current demands of the position as the company evolves and grows. Bottomline: we all do a lot of different things around here as a young startup and company, and this would also be expected of you to dive in and take initiative and forge solutions, channels of communication, and project and objective progress.
What we Expect from You
- Positive attitude, solution-oriented, demonstrated leaderExcellent customer service skills and experience in sometimes challenging customer service situations
- Demonstrated project management skills, leadership and experience, especially in the ability to schedule and manage a small team of housekeeping/front desk team members
- Understanding of hospitality related standards in regards to compliance, cleanliness and comfort/safety
- You are a “gets stuff done” type of professional, who is accountable, who is eager and who jumps at challenges to find solutions, as this is a very hands-on type of operational role
- Strong organizational skills
- Self-motivated, self-starter, self-accountable
- Excellent verbal and written communication skills
- Effective time management and prioritization
- Passionate about seeking and reaching your full potential personally and professionally
- Demonstrated accountability and responsibility in all endeavors
- Effectively articulate ideas, thoughts, solutions and strategies to problems encountered
- Growth mindset a must in all affairs, open to coaching and mentorship
- Open to vulnerability
- Committed to lifelong learning, and growth
- Proficient in Google Workspace suite of apps, other technology apps and platforms, willingness to learn new systems to improve workflow and job effectiveness
- Ability to remain flexible and efficient in a fast-paced environment
- Ability to make intelligent and quick decisions, working well under pressure, and when faced with unexpected occurrences or delays
- Ability to effectively multitask while analyzing and solving problems
- Attendance at Weekender company management and leadership training programs as part of internal training and development program, and attendance ate offsite retreat events held several times a year
- Strong communicator in all forms (written, verbal, non-verbal, etc.)
What you Can Expect from Us
- An engaging, transparent, fun and open culture and environment where entrepreneurial thinking and leadership is valued, experimentation is encouraged, and your ideas and influence matter and have a positive and immediate impact on our young company
- A culture of inclusion, diversity of background and ideas, and open communication, collaboration and teamwork
- Safe place to test new ideas, forge new initiatives, offer dissenting views, and develop into a true leader and decision maker
- A commitment to our people and our team - to their own career pathway and development, to growing as a professional and person, and to supporting this at every step of the way
- A commitment to continued and lifelong education, learning, and development to achieve our goals as individuals and as a team, both professionally, and personally
What You'll Need
- Bachelor's degree and/or relevant coursework in hospitality and customer service related work experience
- Demonstrated management experience in hospitality or a closely related industry
- Past positions in hospitality development or a hospitality management company preferred
- Strong background in operations, operational finance and understanding financial statements, budgets, and strong time management skills and attention to details
- Entrepreneurial thinking and background preferred and a plus
- Strong written and verbal communication skills
- You are highly motivated, a self-starter, confident but yet always a student of your craft and the world
- Ability to grow in a fast-paced, high-growth, always-evolving startup environment
- Demonstrated coachability, humility, and motivation
Compensation Package
- Annual Salary: $50,000-$60,000 starting annual salary, range is based on candidate experience
- Performance Bonus: Up to $3,000 annually (paid twice a year, up to $1,500 each installment, after each busy season)
Competitive Benefit Package:
-Robust health insurance, vision, dental plan
-Health & wellness stipend starting 9/1/23
-401k retirement matching program starting 9/1/23
-Bonus program
-Continuing education and professional development opportunities through Cornell University, coaching and content program, etc.
-2 company in-person offsite retreats annually, and more!
Total Benefit Package Approx. Annual Value $8,000 + annually
- Housing and utilities included - $2,000 month rent & utilities - $24,000 annual value
- Paid Time Off: Two (2) calendar weeks PTO paid vacation
Total Compensation Package: Between Approx. $85,000-$95,000 annually based on experience
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