Do you consider yourself a leader who feeds off the energy of being in the midst of the action? Are you a food and beverage visionary ready to execute your concepts and step up as Hotel General Manager? Do you have a passion for serving people and creating amazing moments? Discover Mainsail Lodging & Development, a dynamic, established company that enjoys the flexibility and agility of an entrepreneurial spirit.

Job Summary:

General Manager functions as the operational leader of the hotel with responsibilities including guest and employee satisfaction, financial performance, sales, and revenue generation and delivering a return on investment to both management company and property ownership. Ensures implementation of the Tribute Portfolio brand service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit, and market share. Holds departmental team accountable for strategy execution and guides their individual professional development. This position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Mainsail and Tribute Portfolio brand values in all leadership actions.

**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test is required for all candidates offered a position.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Mainsail brand business strategies; translates corporate strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds departmental teams accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Talent Management and Organizational Capacity

Creates a cohesive and high performance management team that continuously strives for positive results and improvement; coaches department managers by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Brand Champion

Serves as a passionate brand advocate and ensures that the intent of the Mainsail and Marriott brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents brand values in all leadership actions.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Essential Functions

• Ensure compliance of Mainsail Lodging & Development’s Core Values
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to hotel operating controls, SOP’s, Marriott brand standard audit, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor hotel business reports daily and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.
• Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring key leadership roles.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Provide effective leadership to hotel team members.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Actively involved in local community and government groups.

Hotel Performance

• Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors.

Education & Experience

• 4-year Bachelor’s Degree.
• Prior General Manager Experience preferred.
• Minimum of 10 years in hospitality related Rooms and F&B leadership role preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to effectively present information to individuals or groups.
• Must be able to work with, understand and interpret financial information, hotel operations. data, forecasting proficiency and balance sheet management.
• Proficient with Microsoft Office programs a must, Marriott systems a plus.

Physical Demands

• Ability to sit or stand for extended periods of time.
• Ability to communicate clearly.
• Corrected vision to normal range.
• Ability to drive/transport self and others.
• Ability to travel on occasion for meetings.
• Long hours sometimes required.

Mental Demands

• Make sound judgments quickly.
• Work on multiple tasks, making appropriate progress towards deadlines.
• Able to work independently, take direction and provide direction to others.
• Manage differing personalities within the office, the hotel, and the community.
• Maintain the highest degree of confidentiality.
• Must be effective in handling guests’ issues, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the business need.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and guests.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Mainsail Lodging & Development Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing, and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Founded by President Joe Collier with a combination of daring vision and dogged determination, Mainsail has built an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean.

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

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