Job description
GENERAL MANAGER - DOGTOPIA
Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded Leader to help open, grow and drive the business.
ABOUT YOU:
ABOUT US:
We’re Dogtopia and we are a unique breed! We love and care for our Pet Parents’ pups like they are our own. A big part of our success is that we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We provide you with the industry best training, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in our care. This is why Dogtopia is the industry leader and wins customer driven awards and recognition year after year!
We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World.
The primary role of the General Manager is to oversee all functions of their assigned location, while developing brand awareness within respective local markets, using a variety of methods to create opportunities for exposure and growth. The General Manager is responsible for all facets of management and development of their team members, operating all areas of business in their assigned location, driving sales and operations, and ensuring the highest safety standards and levels of satisfaction for all pet and their pet parents.
Duties/Responsibilities:
Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded Leader to help open, grow and drive the business.
ABOUT YOU:
- You love dogs.
- You’re fast paced, self-driven with a strong sense of urgency.
- You’re organized and detail oriented.
- You thrive when you have multiple challenges on your plate.
- You like meeting and interacting with new people.
- You like to work with others and build a teamwork consensus
- You’re lively, enthusiastic and a very strong communicator.
ABOUT US:
We’re Dogtopia and we are a unique breed! We love and care for our Pet Parents’ pups like they are our own. A big part of our success is that we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We provide you with the industry best training, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in our care. This is why Dogtopia is the industry leader and wins customer driven awards and recognition year after year!
We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World.
The primary role of the General Manager is to oversee all functions of their assigned location, while developing brand awareness within respective local markets, using a variety of methods to create opportunities for exposure and growth. The General Manager is responsible for all facets of management and development of their team members, operating all areas of business in their assigned location, driving sales and operations, and ensuring the highest safety standards and levels of satisfaction for all pet and their pet parents.
Duties/Responsibilities:
- Drives new leads and lines of business for all locations utilizing marketing KPIs to reach new customers.
- Oversees lead follow-up and meet and greet and lead contact via the front desk team.
- Develops front desk team to proactively look for opportunities for up-selling and using dog Evaluations to grow revenue
- Manages social media posts for all stores and individual media pages with guidance from the Marketing Manager.
- Serves as community liaison and builds the brand via grassroots efforts with vets, shelters, local community groups.
- Participates in promotional activities or events to promote their location.
- Oversees all hiring, onboarding and employee management for their locations, including training compliance.
- Maintains optimum staffing levels and labor costs for their assigned location.
- Creates and manages the schedule for all location employees.
- Monitors the playrooms and knows all dogs in the facility to ensure safety and appropriate daily assignments.
- Maintains a clean and safe environment utilizing cleaning protocols to ensure our facilities are the cleanest in the industry, to provide an exceptional experience for our pets and their parents.
- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
- Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
- Manages groomers and trainers (if applicable) including quality control of work, safety, schedules and client records.
- Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
- Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.
- Strives for the highest level of satisfaction for our pets, pet parents, and teams.
- Performs all other duties as assigned.
- Excellent verbal and written communication skills.
- Strong business acumen and sales driven.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and delegation skills.
- Thorough understanding of principles and methods used to promote, display, and sell products and services.
- Committed to the success of the team and not just as an individual.
- Proficient with Microsoft Office Suite or related software and POS systems.
- Bachelor’s degree in Business, Sales or related field preferred.
- Associate degree is required.
- At least three years of experience managing others and overseeing all areas of business required
- Prolonged periods of standing, walking and moving around the playrooms.
- Must be able to lift up to 50 pounds at times.
- Must love dogs.
- management: 3 years (Required)
- One location
- Dependable - more reliable than spontaneous
- People-oriented - enjoys interacting with people and working on group projects
- Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
- Achievement-oriented - enjoys taking on challenges, even if they might fail
- Autonomous/Independent - enjoys working with little direction
- High stress tolerance - thrives in a high-pressure environment
- No
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.